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The keypad for number is off centered and I am unable to use certain numbers

In method of payment my keypad for numbers is off centered and I can’t select certain numbers to update my method of payment

iPhone 6s Plus, iOS 13

Posted on Nov 8, 2019 12:24 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2019 12:35 PM

Hello kyuana,


Thank you for using Apple Support Communities.


I understand that you are trying to enter a method of payment, but the keypad is off centered and you are unable to enter the number for your payment method. I would start by quitting the app you are trying to enter the information into and restarting the iPhone. Take a look at these articles to walk you through these steps if you need a reminder.


How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support


Restart your iPhone - Apple Support


If you continue to have the issues, get back with us with more information about the issue, what app are you using, what/where are you trying to enter payment method for, etc. We can then go from there to help you with the issue.


Best regards.

1 reply
Question marked as Top-ranking reply

Nov 12, 2019 12:35 PM in response to kyuana

Hello kyuana,


Thank you for using Apple Support Communities.


I understand that you are trying to enter a method of payment, but the keypad is off centered and you are unable to enter the number for your payment method. I would start by quitting the app you are trying to enter the information into and restarting the iPhone. Take a look at these articles to walk you through these steps if you need a reminder.


How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support


Restart your iPhone - Apple Support


If you continue to have the issues, get back with us with more information about the issue, what app are you using, what/where are you trying to enter payment method for, etc. We can then go from there to help you with the issue.


Best regards.

The keypad for number is off centered and I am unable to use certain numbers

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