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When I sign in to my iCloud account and enter the correct password (as verified at myAppleID.com) the screen pauses a few seconds, then returns to the blank fields for signing in again. HELP!?
iMac 21.5" 4K, macOS 10.14
Greetings SOLVED!
This situation happened on one of my many Apple computers, an eBay bought macPro I was upgrading / updating. I ended up doing a complete CLEAN install of macOS Mojave which seems so far to have cleared up the situation. Thanks to those who've replied and considered my problematic situation!
Greetings SOLVED!
This situation happened on one of my many Apple computers, an eBay bought macPro I was upgrading / updating. I ended up doing a complete CLEAN install of macOS Mojave which seems so far to have cleared up the situation. Thanks to those who've replied and considered my problematic situation!
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
Might be a corrupt .plist.
Do a backup, preferably 2 backups on 2 separate drives.
Quit System Preferences.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.
Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.
One more time.....
I did try out the first situation mentioned in Eric Root's reply, and also starting in Save Mode. Neither of these gave satisfactory results, so I decided to start over with a clean slate. I have a backup, so I can recover all the files I need using that.
Cheers, Martin
You are welcome. Good troubleshooting,
Can't sign in to my Apple ID or iCloud account
