The rubber around MacBook Pro screen melting...

Hi papa_teo

do you mind to tell me more what you told them? They keep argueing mine is out of warranty....

Great news! May I ask again, if your Mac is under warranty?

Yes but they refused to cover it under warranty terms. I also bought Apple Care, which was why I was furious over the failure to fix problem.

Cost-cutting and then putting the blame on environment. My macbook pro 2013’s rubber was solid till the day it died from RAM failure.

hi, I have the same problem with my MacBook Air. did you get yours fixed?

May I know how this got fixed. I have the exact same problem. And I also did what you did, I tried to push it back but it just got longer. Appreciate your feedback.

It does seem very unfair that we have spent so much money on these purchases in good faith. I never ever envisaged that this would have been a cause for concern at the time of making the purchase. I purchased my MacBook pro retina 15" in December 2016 in the UK and the store I purchased from gave me a 3 year warranty , but obviously this has expired as of December 2019-which is a great shame. However, I just came across this https://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/ and whilst it is not the screen itself that is damaged, but some could argue that this should qualify those experiencing this problem to be covered. I think it should be. Did anyone get their screen repaired under this or were you even aware that it existed-not sure if it is still available??

you might forgot to unplug the charger after it is at 100% the battery can become hot on some devices

Incorrect. Once the device is fully charged, it can be left plugged in because it will not charge until the level is lower than 95%.

ANS: They CAN but if you only have a warranty on your MBP

That is incorrect. Apple will work on the machine (unless anyone but Apple or an authorized repair has opened it) - if it is out of warranty, you just have to pay for it.

ANS: if you start ignoring for too long the screen might come off so my suggestion is you can go to a repairing shop which you trust maybe...or like if you are an expert on fixing macBook you can just order the items

Not a good idea. Unless you are willing to forego any future support/repairs by Apple, you cannot open it or have it worked on by an independent unauthorized repair place. You also cannot order original replacement parts.

Not a good idea. Unless you are willing to forego any future support/repairs by Apple, you cannot open it or have it worked on by an independent unauthorized repair place. You also cannot order original replacement parts.

I second this... especially if you have extended Apple Care. I have now taken my case to a consumer tribunal and am pursuing this matter to whatever logical end as it is simply unacceptable that we have to fork out so much for such shoddy products.

Will update thread if there's any good news.

Hi,

How did you make them agree? I tried to call apple support a few times including one session with a “senior adviser” and non of them allowed me to replace the sticky rubber on the screen of my 2018 MacBook 12inch without spending $700-800 to replace entire screen. My MacBook is still under AppleCare warranty. I even brought it down to the Genius at Jewel and they refused to replace too.

Applecare does not cover the defect? I went to ALab (Apple authorised repair) at Plaza Sing, 1year warranty over, they wanted to charge for the whole lcd replacement. I feel that replacing with another lcd that will develop the same problem is pointless. In addition once they dismantle the macbook pro to replace, I wonder what else they may accidentally damage in the process

i have decided to just wait and see. Or next time throw the “rotten fruit brand” into the toilet and flush the brand off

They do not consider it as a defect, they claimed the rubber melting was due to environmental (heat etc) and is just a cosmetic issue. I told them this is not my first macbook. It happened to all my previous 3 MacBook Pro after warranty was over. Just happened this macbook 12inch is still covered under AppleCare, so I wanted to get it fixed. It doesn’t bother me much but I am shocked at AppleCare‘S coverage and the way the their technical advisers trying to push away this common problem.

i have a brand new macbook Pro 16inch With AppleCare+. So I asked them if I am able to claim the accidental damage to replace the whole screen if I get the same rubber melting issue. Their answer was Yes but they strongly discourage me from doing that as replacement the whole screen would cost at least $800. But that’s not my problem!

I am more disappointed in their response on this issue. The issue itself really doesn’t bother me much.

It’s not. The only way to change it is to change your screen. I have given up will try to live with it for now. Noticed that there are more people experiencing this recently.

Same. My Macbook Pro 13 inch 2018 has broken edges and leaves marks. Have apple care so hoping to fix it.