The owner of an Ipad and an Iphone, who is my cousin has passed away. I am executor of his estate. We are trying to settle everything for the beneficiaries. I have death certificate and copy of will. What can I do?
iPad Pro 9.7-inch WiFi, Cellular
Both those device are probably locked with Activation Lock which requires the Apple ID and Password of the original owner or an original receipt. My best advice would be to take the documents you have to the Apple Store and they may be able to help you. Be sure to make an appointment and ask just what documentation they may require.
Both those device are probably locked with Activation Lock which requires the Apple ID and Password of the original owner or an original receipt. My best advice would be to take the documents you have to the Apple Store and they may be able to help you. Be sure to make an appointment and ask just what documentation they may require.
saliustripe, in his post above, has found an Apple policy document covering this, and it appears that they now require a court order to proceed.
How to request access to a deceased family member's Apple accounts - Apple Support
Apple products are locked using an Apple ID, so to unlock the device, the easiest route is to delete the Apple ID. Special teams at Apple handle these requests. The person who calls will need to be the legal representative of the deceased.
The process can be found here: https://support.apple.com/en-us/HT208510
Sorry this saga ended badly. But consider how happy you would be if you had lost or had stolen these devices to know that Apple would not unlock them without proper documentation. Apple is serious about personal information.
After spending an hour with Apple Support last week (Case ID #****) and being assured the proper deparment would contact me to assist in wiping and unlocking the Ipad and Iphone 10 in my possession, today the same tech (named either Diane or Selena - I spoke with both) called to say "sorry, we/you don't have his correct Apple ID, so we can't do anything further unless you can provide a receipt to prove he (my deceased cousin) was the legal owner of the devices in question. I gave them the serial # on the Ipad and the first initial(+ 5 blocked out ****@ gmail.com) indicating Apple ID on the lock out screen. I also gave them the only 2 email addresses I have for him. Now my only recourse, apparently is to throw the devices away. Oh, she did mention I could give them to Apple to recycle (for free!)- so apparently they can wipe them and resell them just can't do it for us. Soooo frustrating!
[Personal Information Edited by Moderator]
I have his death certificate. I have a copy of the will designating me executor. I have the box the Ipad came in. And suggesting othe scenarios where my information (I have my own Ipad and an Ipad mini and an Iphone) could be protected from unauthorized access if lost or stolen ... really doesn't make me happy at all.
PS I still have the box the Ipad 6 came in with sticker info on back (serial #, IME1/MEID # CSN#) on it - could they trace ownership that way?
unless of course, I was dead ... in which case I'd be happy to hve my dughter inherit and be able to access my devices.
yes, I've been to that page, but it specifically specifies that the court order must include the Apple ID ... it's like a giant Catch-22...
Yes, both devices are locked. We've tried several PW that we found in his papers, but nothing works so far. I have numerous Apple devices and am very farmiliar with their incredibly good firewalls. I will take all docuentation t othe Apple Store in Santa Monica and gofrom there - I'm pretty sure this circumstances is nort unique so hoping they have some protocols that will work for us - thanks for your prompt response!
Iphone/Ipad owner deceased
