Can't change my location / region on Appstore

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Level 1

8 points

Can't change my location / region on Appstore

Hallo.

I have tried many times to change the location from the App Store on iPhone but it crashes after I enter my data or It gives me an error that My credit card is not valid in Germany although It is issued in Germany By N26 Bank (german Bank). I have been more than a month now in Germany (and going to stay for a while) and can't download App related to the German Appstore!

I have iPhone 8 Plus with the updated software (IOS 13.1.2)

Thanks in advance

iPhone 8 Plus, iOS 13

Posted on Nov 10, 2019 5:24 AM

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Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Nov 13, 2019 3:50 PM in response to _Max_Dola_

Hello _Max_Dola_,

Welcome to the Apple Support Communities. From what I understand, you're unable to change your location due to the credit card not being valid. I'll do what I can to help.

Here are some suggestions:

Before switching, try the steps here under 'What to do before you change your country or region': Change your Apple ID country or region
Check all the details of the credit card, especially the billing address. If possible, try removing the current credit card before changing the region: Change, add, or remove Apple ID payment methods

If you're still having issues, reach out to the iTunes Store team: Get Support

Take care.

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Answer 2

_Max_Dola_ Author

Level 1

8 points

Nov 21, 2019 1:38 PM in response to Teddy_B

Thank you so much.

Problem solved and I could change my Region.

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Can't change my location / region on Appstore

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