Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Tyler Routson
Tyler Routson Author
User level: Level 1
69 points

XR won't send pics/vids to non iPhones

Recently bought an XR and it won't send pics or vids to Androids


I've done all of this

****


It won't work on desktop messages either


Currently running the latest iOS build


Any one have this issue




[Link Edited by Moderator]

Posted on Nov 10, 2019 4:29 PM

Reply
Question marked as Best reply
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
203,026 points

Posted on Nov 10, 2019 4:36 PM

Giving you the benefit of doubt that your post is not just spam to drive traffic to that website (I haven't clicked the link out of that concern) here is what you need to do.

  1. First and foremost, call your carrier's tech support and verify that you have MMS enabled on your account. Until that is done skip everything else.
  2. AFTER your carrier verifies that you have MMS on your account, go to Settings/Message and turn on MMS.
  3. If your problem is sending a MMS message to someone who previously had an iPhone they need to disable iMessage on their account. They can do that with this link-->Deregister and Turn Off iMessage - Apple Support



View in context

Similar questions

4 replies
Question marked as Best reply
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
203,026 points

Nov 10, 2019 4:36 PM in response to Tyler Routson

Giving you the benefit of doubt that your post is not just spam to drive traffic to that website (I haven't clicked the link out of that concern) here is what you need to do.

  1. First and foremost, call your carrier's tech support and verify that you have MMS enabled on your account. Until that is done skip everything else.
  2. AFTER your carrier verifies that you have MMS on your account, go to Settings/Message and turn on MMS.
  3. If your problem is sending a MMS message to someone who previously had an iPhone they need to disable iMessage on their account. They can do that with this link-->Deregister and Turn Off iMessage - Apple Support



Reply

XR won't send pics/vids to non iPhones

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up