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I received a message on my iPad that my Apple ID and phone number were being used for FaceTime on a new iPhone but it wasn’t me so I changed my password and got the same message ten minutes later, what do I do?

I received a message on my iPad that my Apple ID and phone number were being used for FaceTime on a new iphone and it wasn’t me so I changed my password and received the same message ten minutes later, what more can I do?

iPhone XS Max, iOS 13

Posted on Nov 10, 2019 5:22 PM

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Question marked as Best reply

Posted on Nov 10, 2019 5:36 PM

The message may have been a scam, especially if it contained a link.


You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.


Link to contact Apple Support in the article.


Apple ID has been compromised


 Apple ID Password Change


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 Apple ID -Two-factor authentication


 Two Factor Authentification availability


 Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ

1 reply
Question marked as Best reply

Nov 10, 2019 5:36 PM in response to Lorijal

The message may have been a scam, especially if it contained a link.


You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.


Link to contact Apple Support in the article.


Apple ID has been compromised


 Apple ID Password Change


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 Apple ID -Two-factor authentication


 Two Factor Authentification availability


 Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ

I received a message on my iPad that my Apple ID and phone number were being used for FaceTime on a new iPhone but it wasn’t me so I changed my password and got the same message ten minutes later, what do I do?

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