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Level 1

4 points

apple says "We don’t have sufficient info. to reset security questions, what now?

I reset my password to an old Apple ID with success. However, when i try to log in, I keep getting the message "cannot reset security questions- we don't have sufficient information" what do i do now?

Posted on Nov 10, 2019 10:00 PM

Best reply

Niel

Level 10

727,967 points

Posted on Nov 10, 2019 10:02 PM

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

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apple says "We don’t have sufficient info. to reset security questions, what now?

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