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couldn't change the security questions

WHAT SHOULD I DO TO RESET MY SECURITY QUESTIONS? I FOLLOWED THESE STEPS BUT I STOPPED AT STEP 5...I NEED TO CHANGE THEM...PLEASE HELP

iPhone 7

Posted on Nov 11, 2019 1:22 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2019 6:57 AM

Please don't type in all capital letters. It makes your post harder to read and is considered shouting on the Internet.


Were you following the steps in the article below?


https://support.apple.com/en-us/HT201485


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



1 reply
Question marked as Top-ranking reply

Nov 11, 2019 6:57 AM in response to HOORIARAHI

Please don't type in all capital letters. It makes your post harder to read and is considered shouting on the Internet.


Were you following the steps in the article below?


https://support.apple.com/en-us/HT201485


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



couldn't change the security questions

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