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I attempted to update my iPhone 7 and received an unknown error. It is saying it needs to be restored and won't turn on at all. I don't want to restore to factory setting as I will lose everything that is currently on my phone. I have tried connecting to my Mac but same results. Mac software, iTunes have been updated. I need my phone back!!!

iPhone 7, iOS 12

Posted on Nov 11, 2019 5:46 AM

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sergekills

Level 7

33,273 points

Posted on Nov 11, 2019 6:00 AM

You have to restore it.

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