Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There is a billing problem with a family member's previous purchase

iPhone XR

Posted on Nov 11, 2019 12:10 PM

Top-ranking reply

Level 10

684,537 points

Posted on Nov 11, 2019 12:52 PM

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

View in context

Similar questions

1 reply

Top-ranking reply

Eric Root

Level 10

684,537 points

Nov 11, 2019 12:52 PM in response to Sue McConnell

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

There is a billing problem with a family member's previous purchase

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up