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There is a billing problem with a family member's previous purchase

iPhone XR

Posted on Nov 11, 2019 12:10 PM

Best reply

Eric Root

Level 10

684,051 points

Posted on Nov 11, 2019 12:52 PM

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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There is a billing problem with a family member's previous purchase

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