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Photos app crashes when sharing!

I'm using iOS13.1.3 on my iPhone Xs Max.

I now found that my Photos app crashes every time I try to share certain pictures or videos.

All things in the "Camera Roll" are OK. But as long as a picture or video is synced from a photo albums from my Mac, the app crashes immediately after I choose which way to share( e.g for Airdrop, it crashes right after I choose who or which device to send to).

Tried rebooting, no effect.

Tried sharing multiple picture and videos at once, still crash.

Tried with different file types like png, jpg, heic, mp4, all the same.

Tried different sharing methods, like Airdrop, iMessage, Notes, Mail, assign to Contacts, save to File, 3rd party apps, crash every time.

Tried to add those photos to new album on my phone, and then sharing, no use.

All those crashes, among other serious bugs, makes it very frustrating to use iOS13. I will be really grateful if someone here could help me out.

iPhone XS Max, iOS 13

Posted on Nov 12, 2019 10:43 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2019 5:55 PM

Hey there 佳辰,


Thanks for reaching out to Apple Support Communities. I understand Photos is quitting unexpectedly when you attempt to share certain photos. I’ll be happy to help.


You’ve done a great job isolating the issue and troubleshooting so far. Does this continue to happen over both Wi-Fi and cellular data as well? 


If so, back up your iPhone and reinstall iOS using the steps from these links:


How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch


Test sharing your photos again and see if this has any impact on the issue. 


If not, restore your iPhone to factory settings, and test while in this condition. Make sure you have a current backup before taking this step:


Restore your iPhone, iPad, or iPod to factory settings


If the issue doesn’t occur in factory state, restore your backup and test once more:


Restore your iPhone, iPad, or iPod touch from a backup


Let me know if this helps.

Similar questions

3 replies
Question marked as Top-ranking reply

Nov 15, 2019 5:55 PM in response to 佳辰

Hey there 佳辰,


Thanks for reaching out to Apple Support Communities. I understand Photos is quitting unexpectedly when you attempt to share certain photos. I’ll be happy to help.


You’ve done a great job isolating the issue and troubleshooting so far. Does this continue to happen over both Wi-Fi and cellular data as well? 


If so, back up your iPhone and reinstall iOS using the steps from these links:


How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch


Test sharing your photos again and see if this has any impact on the issue. 


If not, restore your iPhone to factory settings, and test while in this condition. Make sure you have a current backup before taking this step:


Restore your iPhone, iPad, or iPod to factory settings


If the issue doesn’t occur in factory state, restore your backup and test once more:


Restore your iPhone, iPad, or iPod touch from a backup


Let me know if this helps.

Nov 16, 2019 6:49 AM in response to Teddy_B

Thank you so much for your advice!

The sharing function of Photos app works now, after I update iOS to 13.2.2 today.

It could be that the new version fixed the bug. I guess it's more likely that the update procedure reset some broken data.

I would suggest anyone who encountered the same problem have iOS updated, or reinstalled as jameson.h suggested.

Thanks again for everyone's help!

Photos app crashes when sharing!

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