i cloud storage

Hi there,


My i Cloud storage management states I am with the 5GB plan which means it is free. However, I am still being charged for 50GB every month. However, the payment was recently declined because I have not updated my payment method.


If I was previously on 50GB, I would like to go back to the 5GB option, I do not need so much space anymore. Can you please resolve this problem for me?


Thank you.


Gaya

iPhone 6, iOS 12

Posted on Nov 13, 2019 3:10 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 4:19 AM

Read this link:

Downgrade your iCloud storage - On an iOS device, a Mac, or a PC. - https://support.apple.com/HT207594

If you still have problems,

iTunes and App Stores support --> https://support.apple.com/en-euro/itunes-contact


or:

Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

Nov 13, 2019 4:19 AM in response to gaya9090

Read this link:

Downgrade your iCloud storage - On an iOS device, a Mac, or a PC. - https://support.apple.com/HT207594

If you still have problems,

iTunes and App Stores support --> https://support.apple.com/en-euro/itunes-contact


or:

Contact - Official Apple Support --> https://support.apple.com/contact


or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

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i cloud storage

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