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User profile for user: lightupdifire
lightupdifire Author
User level: Level 1
9 points

Intune Outlook App - contacts not sync to native iOS contacts

Hello,

Our setup is:

  1. Devices managed thru Intune
  2. Outlook app added in App Protection policy
  3. App Protection policy allow sync contact
  4. Deployed Configuration policy to allow contact sync too
  5. User contacts enabled for iCloud account and settings exist on phone with default iCloud contact


When user try sync contact, user receive a prompt "Enable iCloud contacts synchronize" telling that iCloud Contact should exist and set as default, which exist already,

Still user not able to sync any contact from Outlook App.

Testing with another user, all works fine.


User for whom not work phone = iPhone X, iOS 13.2.2


Anyone experience such issue?

Posted on Nov 13, 2019 5:10 AM

Reply

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2 replies
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,558 points

Nov 13, 2019 5:13 AM in response to lightupdifire

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

Reply
User profile for user: lightupdifire
lightupdifire Author
User level: Level 1
9 points

Nov 13, 2019 5:41 AM in response to SravanKrA

  1. How many Contacts account (email client server) you have?

User try sync 2000 contacts from Outlook App


  1. What is your default Contacts Account?

iCloud account


  1. Which email account you are using to store Contacts?

iCloud is default to store


Have compared settings with working device, all looks same, one behavior is that when user do:

  1. Disable contact sync in Outlook App
  2. Enable contact sync in Outlook App - receive every time a prompt that default iCloud account should exist with contact enabled, but it is there


Reply

Intune Outlook App - contacts not sync to native iOS contacts

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