How do I get my money back?
The link for help isn’t working. Apple has been charging me for months for small sums which I have not authorised.
iPad Air 2, iOS 13
Its very very difficult for random charges to happen from the iTunes Store without you doling something to cause them. Pretty much close to impossible.
In most cases charges come from recurring subscriptions to apps you failed to cancel. If you downloaded an app that had a free trial, these usually will renew into paid subscriptions that will charge you in a recurring fashion.
Deleting the app that held the trial or subscription does not in any way cancel the associated trial or subscription.
You can view your active subscriptions by going here: View, change, or cancel your subscriptions - Apple Support
You can also contact iTunes Billing directly to request refunds for subscriptions by filling in this form: iTunes Store - Contact Us - Official Apple Support
Its very very difficult for random charges to happen from the iTunes Store without you doling something to cause them. Pretty much close to impossible.
In most cases charges come from recurring subscriptions to apps you failed to cancel. If you downloaded an app that had a free trial, these usually will renew into paid subscriptions that will charge you in a recurring fashion.
Deleting the app that held the trial or subscription does not in any way cancel the associated trial or subscription.
You can view your active subscriptions by going here: View, change, or cancel your subscriptions - Apple Support
You can also contact iTunes Billing directly to request refunds for subscriptions by filling in this form: iTunes Store - Contact Us - Official Apple Support
Use the link provided by Phil0124: "You can also contact iTunes Billing directly to request refunds for subscriptions by filling in this form: iTunes Store - Contact Us - Official Apple Support"
Have you tried any of the links on: Request a refund for apps or content that you bought from Apple - Apple Support?
Contact Apple for support and service - Apple Support may also be helpful.
I have checked all my subscriptions. I never download anything even with a free trial because I know the risk of forgetting to terminate it. I have checked all the subs and there is nothing, and I mean nothing, which could be causing these charges. Quite apart from the annoyance of paying Apple hundreds of ££ over many months and not noticing because the sums were rarely more than £4 or so, I seem unable to contact anyone at Apple. The Support link is permanently not working.
I have no subscriptions these charges could match so asking for a refund for a purchase isn’t apt. I will try Support again. Thanks.
I have tried but there is no response to the link.
I don’t think so:
We’re Sorry.
We are unable to complete your request at this time. Please try again or come back later.
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I had the same result as previous going down one route, but I managed to find a telephone number.
This may be progress. I am not optimistic though.
The link for help isn’t working. Apple has been charging me for months for small sums which I have not authorised. How do I get my money back if no one is ever there and all I get is try again later. Disgusting treatment of customers.
