I can't deauthorize devices I no longer have. I just want to authorize my present MacBook Pro, iPad and iPhone and get rid of the others that i no longer have.

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Level 1

14 points

I can't deauthorize devices I no longer have. I just want to authorize my present MacBook Pro, iPad and iPhone and get rid of the others that i no longer have.

I thought I had removed all the unused old devices from iTunes and wanted to authorize this MacBook pro but i keep getting a message that i cannot have more than 5 devices. What do I need to do? I no longer have several of the devices. I just want my present MacBook pro, iPad, and iPhone to be authorized for iTunes. Somewhere it said "just deauthorize all" but there's no option for that. This 71-year-old is at her wits' end!

MacBook Pro 13", macOS 10.14

Posted on Nov 13, 2019 1:49 PM

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Answer 1

Top-ranking reply

turingtest2

Level 10

278,079 points

Nov 13, 2019 1:58 PM in response to Lynneshoe

From Authorize or deauthorize your computer for iTunes Store purchases - Apple Support:

If you run out of authorizations, deauthorize all

If one of your 5 authorizations is on a computer that you don't use anymore, deauthorize it. If you sold or gave away a computer that's used one of your 5 authorizations, you need to choose Deauthorize All on the Account Information page. * Then authorize each computer that you still use.

* I.e. Use the menu option Account > View My Account > {Enter password} > tap Deauthorize All button.

tt2

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Answer 2

turingtest2

Level 10

278,079 points

Nov 13, 2019 5:39 PM in response to Lynneshoe

See Authorization vs. association - Apple Community. You're confused two similar sounding mechanisms. If you use Account > View My Account in iTunes and sign in you should see something like this:

tt2

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Answer 3

Lynneshoe Author

Level 1

14 points

Nov 13, 2019 4:02 PM in response to turingtest2

There is no "Deauthorize All" button. I'm just given the option to "remove" the two devices (iPad and iPhone) that are listed. When I go to try to authorize this laptop, i still get the same message stating I have too many devices

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Answer 4

Lynneshoe Author

Level 1

14 points

Nov 13, 2019 4:05 PM in response to turingtest2

Message says "You cannot authorize more than five computers. You have already authorized five computers with this Apple I.D. To authorize this computer you must first deauthorize one of the other computers." Trouble is I no longer have any of those computers.

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