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ipad 2 can't get past the activation lock screen. I've tried a hard restart/reset but the problem remains...

ipad 2 was given to me and even though they've removed the device from their account, I still can't get past the activation lock screen. I've tried a hard restart/reset but the problem remains...

Thanks!

iPad 2

Posted on Nov 13, 2019 6:02 PM

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Question marked as Top-ranking reply

Posted on Nov 13, 2019 6:12 PM

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

2 replies
Question marked as Top-ranking reply

Nov 13, 2019 6:12 PM in response to JoesComedyProject

Hello,


The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad.


Activation Lock

ipad 2 can't get past the activation lock screen. I've tried a hard restart/reset but the problem remains...

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