My apps won’t update

Hello !

i have exactly the same issue in my iPhone 11 Pro, when I tap « update » it blinks a little bit and it just pops back up saying « update ».

I didn’t change anything on my iPhone and of course I tried to reboot it, 4 different WiFi providers and 2 cellulars network... nothing is working, even through a VPN. I tried to disconnect and reconnect my Apple ID... nothing worked.

I didn’t restore it, I don’t want to...

If anyone has a working solution for this issue, it will be great !

I though so as well, but it didn’t, on some apps that I used before (2 days ago) without any update in between... I’m trying to update it and nothing happens. For example telegram doesn’t have the blue dot, and I don’t have the dark mode sync with iOS 13 like the update 5.12.2 said.

RA Guide is displaying the version number on the settings page, and it did not update either.

Maybe I was looking at apps that updates themselves some days ago (previous updates that worked before and give me the blue dot and the current update on these apps is not working...)

I can update TestFlight applications without any issues.

I'm having the same problem. Click update for any of the apps individually or the group update, and noting happens. This is happening across all of my IOS devices, and on Apple TV as well. I tried a restore on one device. It didn't solve the problem. Seems to be something account related on Apple's end.

Yeah despite getting a blue dot, the apps aren't actually updating. This is easy to check in apps that have an about screen with a version number. I've actually watched what the device is doing if you do a update all. It will clean any apps that need it, then put them in "waiting". After a few seconds, it will give up and the app will lose the waiting text, but still be gray and finally get the blue dot. Meanwhile the App Store app may show a download progress circle, that never moves and reverts back to the update button. Tapping individual update buttons, appears to skip all that (or it's too fast to see).

This issue is affecting all devices on my account, even an old iPhone 5s and my Apple TV 4K.

For iPhones and iPads, the work around is to delete the app and download it from the store. If you don't want to lose data, you can offload the app and reinstall it (you might have to do that more than once if the app crashes on load after reinstalling). Both of these are a pain to do, especially if you have a lot of updates. Also there's no way to offload on the Mac or Apple TV.

I contacted Apple 2 days ago. I’m supposed to hear back today.

I would suggest everyone contact Apple. They keep claiming no one else is having this issue, so the more people who call in, the more this will get noticed.

The only workaround I’ve found, is to delete or offload the app and reinstall it. That will install the latest version. Offloading won’t lose data, but it only works on iPhones and iPads. I’ve also had cases where I had to do it more than once because the app crashes on launch. I have over 50 apps that need updating and doing it that way is time consuming so I’ve only done it for apps that won’t work without updating.

I’ve also read you can use iMazing and AnyTrans to update apps on iOS devices.

For Mac apps, the only option is to delete and reinstall, but you’ll lose data.

I see that now. I contacted apple chat through their support app. He said the apps not updating was odd and he never heard of this before. He wasn’t much help. His last solution was enter recovery on “update” through iTunes. Told him this was somehow connected to my Email address since it happens on both of my devices. He had no other solutions. Please let us know after you hear back from Apple.

I spent almost an hour on the phone last night with two senior advisers and they said they’ve never heard of this happening. They said they kicked the case to engineering and would be in touch. Everybody that’s having this problems needs to contact Apple at https://getsupport.apple.com/ and report this.

Ok spent an hour myself on the phone with 2 Apple guys. One was a “senior”. Went through all the monitors of trouble shooting. Still not working. But he did finally admit it was on their end. But of course. No resolution.

I'm having the same problem, but only on my two MacBook Pros (one running Mojave, one running Catalina). My iOS devices are set to auto-update (although I wonder if that's actually happening properly at this point).

I spoke to a "senior" Apple advisor who just told me to delete the apps and re-download. No attempt whatsoever at trying to get to the bottom of the problem.

For those affected, have any of you made a test in-app purchase in a beta app downloaded through TestFlight? I'm hearing that may be related to the problem, but have no confirmation yet, so I'd be interested to hear either collaborating or conflicting stories. I've got some contacts at Apple I can relay information to if I can get details.

Ok spent an hour myself on the phone with 2 Apple guys. One was a “senior”. Went through all the motions of trouble shooting. Sign out/in. Reset settings. Reboot various times. Still not working. But he did finally admit it was on their end. But of course. No resolution.

Yes. I made an IAP subscription in a TestFlight app back in September 2019 and did a restore purchase back in February 2019. I also made an IAP subscription purchase in the real version of the same app on November 5 and the problem started for me on November 14.

I’m one of the first people to come up with this theory though so you’re likely “hearing” this idea from me.

https://forums.macrumors.com/threads/merged-ios-13-2-2-app-updates-stuck-on-waiting.2210793/post-27997751

Woah. It’s working now. After 3 hours on the phone. And it not working after they walked me through every setting and reset , I tried again 3 hours later. Now, updating. Don’t know what they did in their end but they did something.

What happens when you try to update one?

It's a bug affecting a small amount of people. When you tap "update", it just pops back up saying "update". Been happening for a couple days now on both my iPhone X and iPad Pro.

It seems that the apps themselves update. The App Store just keeps showing an update is available. Do you get the blue dot next to the apps that need updating after attempting to update them?