New iPhone got cold

My new iPhone 11 was delivered by FedEx yesterday while I was out of town. The temperatures were between 5 and 20 degrees. How do I get started without damaging my iPhone since it was so cold?

iPhone 11

Posted on Nov 13, 2019 6:40 PM

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Question marked as Top-ranking reply

Posted on Nov 13, 2019 6:46 PM

Allow it to warm up to room temperature before attempting to use it.


According to: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

"Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life."

2 replies
Question marked as Top-ranking reply

Nov 13, 2019 6:46 PM in response to Nettie0714

Allow it to warm up to room temperature before attempting to use it.


According to: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

"Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life."

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New iPhone got cold

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