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User profile for user: Jean_001
Jean_001 Author
User level: Level 1
11 points

Appstore keeps asking for password

Here's a link to the issue...


It's currently impossible for me to download/install anything from the mac app store since there seems to be a password loop that brings me back to square one each time.

as you may see in the video, when i click install the system asks for the user password and when i enter the password correctly, rather than starting the download it reverts back and asks again, hence "the loop".


any help will be much appreciated.

best,


mac mini 2018

catalina 10.15.1



Mac mini 2018 or later

Posted on Nov 13, 2019 11:44 PM

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2 replies
User profile for user: brenden dv
brenden dv
User level: Community Specialist

Nov 17, 2019 10:07 AM in response to Jean_001

Hello Jean_001,


Welcome to Apple Support Communities! I see that you're unable to download apps on your Mac mini after signing in to the App Store with your Apple ID. Thanks for including a recording of that behavior, and you've come to the right place for a resolution.


To help isolate some common causes of this behavior, I would like to have you follow the suggestions in the support article below:


If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support


If you're still unable to download apps after following those steps, I suggest reaching out to Apple Support using the contact link under the "Get more help" section.


Take care.

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User profile for user: Jean_001
Jean_001 Author
User level: Level 1
11 points

Nov 17, 2019 11:58 PM in response to brenden dv

Hello Brenden dv,


After posting the issue and following a number of fixing attempts, I discovered that these issues started to emerge after installing Catalina over Mojave. So, With a "Hail Mary pass" -if I may say so- I clean installed Catalina and everything went back to as they were supposed to be...

It seems that I had been dealing with some form of software conflict(s) that I had no way of working around as a regular (!) user.


Nevertheless, thank you for your attempt to assist me.


Best,



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Appstore keeps asking for password

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