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Safari not showing Youtube channel images | Safari 13

This is annoying problem with Safari and Youtube. I don't know if this is an web extension problem?


As the question states if you look at this image there are ? marks on a channel image which makes it browsing experience broken and a nuisance for me. However today when I write this post the images are showing but I have a feel the problem may come again.


Posted on Nov 14, 2019 1:12 AM

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Question marked as Best reply

Posted on Nov 14, 2019 8:49 AM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

5 replies
Question marked as Best reply

Nov 14, 2019 8:49 AM in response to glen167

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

Dec 10, 2019 6:01 AM in response to glen167

Based on what you posted, it appears the school's WiFi is the problem.


Try taking the 2 items below out of your login items, restart the computer, and see if there is any change.


[Not Loaded] HotspotShieldHelper (App Store - installed 2019-10-22)

  Modern Login Item

  /Applications/Hotspot Shield.app/Contents/Library/LoginItems/HotspotShieldHelper.app


 [Not Loaded] StartAtLoginHelper (App Store - installed 2019-10-22)

  Modern Login Item

  /Applications/Hotspot Shield.app/Contents/Library/LoginItems/StartAtLoginHelper.app


Safari not showing Youtube channel images | Safari 13

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