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I have tried calling customer service and nothing. I have finally been directed here. I started a free trial for Calm app and didnt want to purchase a subscription and it charged my card because i failed to cancel my subscriation in time. Im hoping you can help my get a refund please!
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
View, change, or cancel your subscriptions [subscription automatic renewal] - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039
Now review:
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund. Click on this link --> http://reportaproblem.apple.com
For subscriptions, "The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382].
If Report A Problem does not work for a subscription refund you may have to make a special request using one of the contact links below.
Contact iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
View, change, or cancel your subscriptions [subscription automatic renewal] - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039
Now review:
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund. Click on this link --> http://reportaproblem.apple.com
For subscriptions, "The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges." [https://support.apple.com/HT201382].
If Report A Problem does not work for a subscription refund you may have to make a special request using one of the contact links below.
Contact iTunes Support:
https://www.apple.com/emea/support/itunes/contact.html
We are just users like yourself so we have no ability to provide a refund. Follow these directions:
Request a refund for apps or content that you bought from Apple - Apple Support
Just know that there's no obligation to provide a refund because you forgot to cancel the subscription in time.
I already posted a long set of instructions on how to do that. including how to contact Apple in case you cannot do it yourself (which is much faster). You didn't seem to find them helpful even though they answered both your posts so I guess I am done here
I read the terms and polices it says you can request a refund with in 60 days. I do not like the App i purchased it was a trial. I would like refund!
how do i get a refund on a subscription I did not want to purchase?
