hulu live keeps buffering

After selecting a channel on Hulu Live on my Apple TV the channel will buffer. I have to exit the channel to get it to stop buffering and then go back to that channel to get it to stop buffering. Sometimes this works and sometimes it does not. Sometimes I have to exit Hulu Live and come back in for it to work. I've deleted the Hulu Live App and reinstalled multiple times. Any suggestions?

Apple TV 4K, 13

Posted on Nov 14, 2019 4:58 PM

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6 replies

Nov 18, 2019 8:41 AM in response to Smith357

Spoke with Hulu second level support over the weekend for over an hour. They logged into my ID on their Apple 4K TV. Said all was well. They said the speed at "my" Hulu app on my Apple TV dropped to 3.9Mb, even though the speed test app on the Apple TV had 935Mb down and 938Mb up. I asked what TCP\UDP ports Hulu Live was using, but they wouldn't or couldn't tell me. I wanted to make sure nothing was blocked on my end, especially with my router. Resetting the router seemed to work for about 20 minutes. They told me they were going to escalate this to see if anyone else was experiencing this issue. With little help from Hulu support and the fact they are increasing their billing by $10/month, I believe I must switch to something like Youtube TV which is much cheaper and has no issues on my network and devices.. But, I will get every penny's worth out of Hulu before I turn them off.

Nov 18, 2019 9:01 AM in response to Smith357

This has been happening to me also. I have a new line from pole to comcast router/modem. Yesterday I replaced the modem. Yesterday I also replaced the Apple TV 4K. Yesterday I bought the HDMI cable Apple recommends as it is designed to carry 8K data. My download speeds on an iMac, iPhoneX, Apple TV 4K, MacPro all show a speed hovering right around 350 Mbps and yet, Hulu says it is not their fault. So, why is Hulu having such severe buffering issues, to the point whenever a new show starts up I get caught up in buffering **** almost every hour a new program starts.

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hulu live keeps buffering

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