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Payment Method

I want to remove my credit card from my Apple ID and it keeps telling me I have an active subscription which I don’t, just wondering how I can fix that.

iPhone 7, iOS 13

Posted on Nov 15, 2019 12:11 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2019 12:14 PM

Do you have a subscription that hasn't expired?


Purchases - View, change, or cancel your subscriptions


Purchases - Subscriptions not billed through Apple 


See if anything here helps.


Apple ID without a credit card  


Apple ID - If you can‘t choose None when you edit your Apple ID payment information


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

1 reply
Question marked as Top-ranking reply

Nov 15, 2019 12:14 PM in response to maisie257

Do you have a subscription that hasn't expired?


Purchases - View, change, or cancel your subscriptions


Purchases - Subscriptions not billed through Apple 


See if anything here helps.


Apple ID without a credit card  


Apple ID - If you can‘t choose None when you edit your Apple ID payment information


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Support


iTunes Support – world wide

Payment Method

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