16 inch 2019 MacBook Pro with Radeon Pro 5500M. Can't download Windows Support Software.

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Level 1

9 points

16 inch 2019 MacBook Pro with Radeon Pro 5500M. Can't download Windows Support Software.

Can’t install the software because it is not currently available from the Software Update server.

is the error message I get every time I try to install Windows 10 via BootCamp on the new 16-inch 2019 MBP with i9 CPU and Radeon Pro 5500M GPU.

I did read somewhere that for new MBP models, the new drivers may not be available on Apple's update servers yet and that may explain what's happening. If this is the case though, is there any ETA as to when this will be resolved?

It seems I'm not the only one with this issue: https://www.reddit.com/r/MacOS/comments/dx33sh/problem_with_bootcamp_on_the_new_macbook_pro_16/

MacBook Pro 16", macOS 10.15

Posted on Nov 15, 2019 10:30 PM

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Answer 1

damprag Author

Level 1

9 points

Nov 18, 2019 11:55 AM in response to ScotKight

I actually did contact Apple support and they blamed Microsoft which I highly doubted in the first place.

I found that there's another more discussed post here in the Support community: https://discussions.apple.com/thread/250855823

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Answer 2

Nov 18, 2019 11:44 AM in response to damprag

Please contact support. I just got off the phone with them and they are unaware of the issue and state the behavior being seen is not right for the sw not being available. It should give an error later in the process vs right in the beginning.

More reports will put more eyes on the issue. I used chat to start, but mine was escalated to engineering after they looked at the details and see it's not easily resolved.

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Answer 3

Nov 18, 2019 3:29 PM in response to ScotKight

I've had two calls with Apple about this. The first, on the 16th, was not productive. The second, on the 18th was productive, and the support rep "got" the issue and has fully documented it. She said she'll get back to me with news in 3-4 business days.

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Answer 4

damprag Author

Level 1

9 points

Nov 18, 2019 6:25 PM in response to David Weeks

I was on call with Apple support as well and got the word that the next update will likely resolve the issue. I'm assuming he meant 10.15.2 update? I don't think there's an official release date for 10.15.2 but if 10.14.1 and 10.14.2 release dates are any indication we should probably see it late November or early December.

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Answer 5

Nov 19, 2019 11:50 AM in response to damprag

Can’t install the software because it is not currently available from the Software Update server.

I have the exact same issue on the new 16-inch MBP, i9 CPU and 5500M GPU.

MacBook Pro 16" mac OS 10.15

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Answer 6

Nov 19, 2019 3:24 PM in response to keith1777

Everything worked fine. Was able to install Windows 10 1903 with Boot Camp and the provided drivers from Apple. Activated and did all the latest updates. Should be good to go with any of the latest releases of Windows 10.

Only issue I had was finding an ISO that was accepted by Boot Camp. It kept complaining that the ISO I was using was not 64 bit even though it was. Had to go back to an older MSDN 1903 ISO to get it to work.

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Answer 7

clark281

Level 1

4 points

Nov 27, 2019 4:11 PM in response to keith1777

I installed fine from bootcamp win 10 on mbp 16 with 8gb radeon 5500m. problem is windows does not recognize the graphics card and neither does adrenaline when its downloaded. Anyone else have this issue?

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Answer 8

Loner T

Level 9

59,471 points

Nov 27, 2019 5:30 PM in response to clark281

Can you start a new discussion to avoid confusion with OP which is related to availability of drivers? On the new discussion, post a screen shot of Windows Device Manager which shows the unknown devices.

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Answer 9

MSJJ000

Level 1

9 points

Dec 12, 2019 2:21 AM in response to damprag

Hey All,

I had the same problem. I got onto the Apple support chat line and we worked out a simple resolution by installing the drivers onto a USB (via bootcamp assistant) and then adding them after the windows 10 setup was completed - it worked a treat. I am getting a call back about a minor issue whereby wireless controllers interfere with Bluetooth headsets but that is about it.

All the best.

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