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QuickTime was not found : Workaround / Fix for Windows 7 x64

On Windows 7 x64, a QuickTime error message will appear when launching iTunes (9.2.0.61) if the computer is not connected to the work/corporate network. For example, if you go home or unplug the network connection the following error message will appear:

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QuickTime Unavailable
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QuickTime was not found.

QuickTime is required to run iTunes. Please uninstall iTunes, then install iTunes again.
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OK
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I used Microsoft’s Process Monitor to compare a working and non-working scenario. Then I had Process Monitor provide the Count totals of the ‘RESULT’ column and noticed that there were 44 entries in reference to “BAD NETWORKPATH”. I filtered the entries in regards to this and all of them were for iTunes as it was trying to query a specific network path.

After looking deeper at the Process Monitor trace, it appears that when launching iTunes, it queries all of the entries in the SYSTEM “Path” environment variable. If there is an entry present that references a UNC path (e.g. \\mynetworkpath\ ) before the entry added by iTunes (C:\Program Files (x86)\QuickTime\QTSystem\) AND that path is unreachable then the error message will be present about QuickTime not being installed.

The workaround for this is to:
1.) Delete the network path entries if possible from the SYSTEM “Path” environment variable
2.) Move the entries to the USER “Path” environment variable
3.) Move the entries to the end of the SYSTEM “Path” environment variable, after the iTunes entry.

I hope this helps other users as well. I would like to submit this to Apple so perhaps it can be resolved in the next iTunes release. Can anyone provide me information on how to proceed with that process?

Thanks,
Josh

Dell, Windows 7

Posted on Jul 16, 2010 9:45 AM

25 replies

P373

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Mar 3, 2011 2:58 PM in response to numberoneoppa

I copied the QT dll to that folder, thanks. This did it for me too. Windows 7 64 bit iTunes now works, so I can finally sync my iPhone. Thank you very much to all you who have been working on this.

I've been waiting nearly a month with Apple support. Though courteous, They told me there was no ETA for fixing the problem, and suggested the problem was with Windows and that I needed to reinstall Windows 7 64 bit, but other than that they had no solution. They said that neither iTunes nor QuickTime is not flawed. I find that hard to believe considering that my computer is pretty new, no viruses, up to date, and the fact that it recognizes the iPhone and even used to sync a few months ago.

ebmarch

Level 1

8 points

Mar 12, 2011 4:20 PM in response to KHertler

Thanks for the simple fix. I had tried 3x the install and reinstall, and making sure I cleaned up after the installs. This simple fix with copy the .dll worked so well.

I am fortunate to have access to a community like this! Thanks to all who pioneered the problem and the fix!!

Apr 1, 2011 9:49 PM in response to KHertler

I did this and it worked beautifully! In one simple step you helped alleviate hours of frustration. Thanks KHertler!

Apr 2, 2011 11:28 PM in response to hippman

Thank you.
This is the solution that works.
Such a simple solution.
I have reinstalled several time in an attempt to resolve the "Quicktime cant be found"
Thank you again....

Apple, please fix this....

dinof777

Level 1

0 points

Apr 28, 2011 10:33 AM in response to hippman

i had the same issue and found it to just be a permissions issue. i edited the permissions by taking ownership of itunes and quicktime and it fixed the issue.

May 6, 2011 12:04 AM in response to hippman

I am running Windows 7 Pro 32 bit. I fixed my problem by moving my Path Entry that had a UNC entry from the start of the path to the end. That fixed the issues.

Jul 6, 2011 5:28 PM in response to hippman

This error caused me month of searching.

Such a simple solution.

Aug 10, 2011 2:07 AM in response to hippman

Thank You!

Spent hours trying to figure out what I was doing wrong. Apparently before my quicktime was two E: drive programs that were foricbly removed (regedit) Deleted them from the path and got itunes working again.

Bump this up! Apple should make this article trending!

chintu08

Level 1

0 points

Aug 20, 2011 3:21 PM in response to hippman

excellent debug.. it works after placing the QTIME path before the network path's in environmental variables on windows 7

joe1871

Level 1

4 points

Sep 21, 2011 1:02 PM in response to hippman

THis is the best solution to a difficult poroblem I have seen in a while, and I do this every day. I am a support engineer and float in and out of support forums and FAQS etc. This worked cleanly and beautifully. Thank you OP!

Joe

QuickTime was not found : Workaround / Fix for Windows 7 x64