AirPods Pro not showing in device list

Question

Dintellect Author

Level 1

70 points

AirPods Pro not showing in device list

My new AirPods Pro does not show in my device list and does not show in Find My iPhone.

Posted on Nov 16, 2019 11:12 AM

Reply

Answer 1

Top-ranking reply

grahamfromwales

Level 1

19 points

Jan 16, 2020 2:58 PM in response to Sucahyono

I have the exact same problem with my AirPods pro.

pairs ok, but not in my iCloud device list?

Reply

Answer 2

Dec 30, 2019 6:52 PM in response to Dintellect

I have the same problem, firmware already 2C54. My Airpods Pro function well, but I can not find in my device.

Have tried reset and reconnect several times, but still not in my device.

Reply

Answer 3

Ollie048

Level 1

13 points

Dec 23, 2019 3:10 AM in response to Dintellect

Hi, i tried doing that to my airpods but I can't find the airpods section in about. I checked the serial number on both the airpods and the case to see if they're authentic and they 100% are. What should i do?

Reply

Answer 4

Dintellect Author

Level 1

70 points

Nov 16, 2019 11:30 AM in response to Dintellect

From Apple Support chat:

I suspect the issue is the AirPods need a firmware update for that to work as expected. This is especially likely if they are new.
To update the firmware start by updating the iPhone. It will need to be running at least iOS 13.2.

Apple Releases Firmware Update for AirPods Pro

Launch the Settings app on your iPhone, iPod touch, or ‌iPad‌.
Tap General.
Tap About.
Scroll down to ‌AirPods Pro‌ and tap it.
The firmware number is listed under "Firmware Version."

Reply

AirPods Pro not showing in device list

Similar questions