Gopher84 Author

Level 1

4 points

Videos missing, album wiped.

Hi! All of a sudden I notice that most of my videos are missing. I only have 3 from the past week. None in recently deleted. However if I search for videos it says I have 243 and it has them sorted into various categories. See screenshots! So I feel and am hopeful that they are somewhere on the phone. Please help!

Posted on Nov 16, 2019 12:43 PM

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1 reply

Community Specialist

Nov 19, 2019 10:44 AM in response to Gopher84

Hello Gopher84.

Welcome to Apple Support Communities.

If I'm understanding correctly, videos have disappeared from your iPhone. Having access to your data is important, and I will be glad to assist.

I would suggest force closing the Photos app and restarting to see if that helps:

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone

Additionally, please see this resource for help with restoring deleted videos:

Get help with missing photos

Cheers.

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Videos missing, album wiped.

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