Unable to add Apple Card to MacBook Pro wallet

I have tried to add my Apple Card to the wallet on my MacBook Pro but it will not work. I keep getting the error in the picture below.


I have a 2019 MBP with Touch ID and every other card is in the wallet except for the Apple Card. All of the cards, including the Apple Card, are in the wallet on my iPhone X and working fine.


I am running Mojave (10.14.6) on the MBP with all updates.


I tried booting in safe mode and also adding a temporary user with admin privileges but nothing works. I also texted support and continued with phone calls to multiple "senior" support representatives. After almost two hours on the phone with Apple Card, Apple Pay and Goldman Sachs Apple Card representatives I was told to take it in to the Genius Bar.


Has anyone found a solution? Thank you.



MacBook Pro with Touch Bar

Posted on Nov 17, 2019 9:15 PM

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Nov 18, 2019 7:49 AM in response to askbarnabas

Thank you for a quick response. Followed those steps before calling support.


Walked through them again with support on the phone. Also pointed out to them that step 4, "Select Apple Card, then choose Next and follow the steps on your screen." is inaccurate in my case.


After clicking the plus button in step 3, I am presented with the screen below:

I hit "Add a Different Credit or Debit Card" and enter in the Apple Card information manually. After putting the information in manually, I get the error in the original post.

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Nov 18, 2019 7:14 AM in response to spencercw

Add Apple Card to Mac

  1. Update to macOS 10.14.6 or later.
  2. Go to System Preferences, then select Wallet & Apple Pay.
  3. Click the plus button (+).
  4. Select Apple Card, then choose Next and follow the steps on your screen.

You can make Apple Card your default card on your Mac. This makes Apple Card your default card when you use Apple pay on your Mac.

To add Apple Card to Wallet, you need a Mac model with Touch ID. If you have a Mac model without built-in Touch ID, you can turn on Allow Payments on Mac to complete your purchases on your eligible iPhone or Apple Watch:

On your iPhone, open the Settings app, tap Wallet & Apple Pay, then turn on Allow Payments on Mac.

If you need help adding Apple Card to your devices, contact Apple Support.



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Nov 18, 2019 9:19 PM in response to babowa

I do have 2 factor authentication enabled on my iCloud account. Thank you for the suggestion. The point is moot now as I have upgraded to Catalina to see if that made a difference and it did. The Apple Card is in the wallet on the MacBook Pro. I am not sure what was missing with Mojave but whatever it was has been fixed.

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Nov 18, 2019 8:46 AM in response to askbarnabas

Following the path you suggested does not yield the information. I do not have "Apple ID" as an icon under System Preferences.


However, System Preferences > iCloud > Account Details > Payment does show the Apple Card as the Primary Payment Method. When I click the details button for the Apple Card it does show my correct name and billing address.


Despite it saying Apple Card I could not complete a purchase last night on the MBP because I could not select Apple Card at checkout. I could select any other card in the MBP's wallet. I had to complete my purchase on the iPhone to actually use the Apple Card.

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Nov 18, 2019 8:02 AM in response to askbarnabas

Ran First aid on Machintosh HD, the container disk and the device itself. Still have the same problem. Did not run first aid on Macintosh HD - Data because that exists in Catalina and I am running Mojave (10.14.6). Tried Catalina but reverted back. I am waiting for a few Catalina updates before I switch for good. Thank you.

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Unable to add Apple Card to MacBook Pro wallet

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