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Since I updated to 13.2.2 my Apple mail app is sending many valid emails directly to trash--not junk mail but to the trash. Even if I move them from trash to the inbox they eventually go back to trash. I can find them on my laptop just fine but on my phone they go to trash.
Any fixes out there?
iPhone XR, iOS 13
Hello Jim44 and welcome to Apple Support Communities.
I see you're having an issue with email being sent to the Trash. You also mentioned that you are running iOS 13.2.2.
There were a number of email issues addressed with iOS 13.2.3. You'll want to update and then test.
Update your iPhone, iPad, or iPod touch - Apple Support
Cheers.
Hello Jim44 and welcome to Apple Support Communities.
I see you're having an issue with email being sent to the Trash. You also mentioned that you are running iOS 13.2.2.
There were a number of email issues addressed with iOS 13.2.3. You'll want to update and then test.
Update your iPhone, iPad, or iPod touch - Apple Support
Cheers.
Hi Jim 44.
Do you have more than one email account on the device? If you do, are they from more than one provider? Again, if there is more than one account and provider, is this behavior consistent across accounts or does it apply to just one?
As long as the account(s) are of the IMAP type (which describes most modern email services from larger provers such as iCloud, Google and Yahoo) then there is no danger of losing data so deleting the account and then re-establishing it will be your next best step. Note, the the accounts are with a different service, including accounts tied to a custom domain and Exchange accounts, you'll want to check with the provider before taking this step.
Go to Setting > Passwords and Accounts and tap the individual account and you'll see an option to remove it. Then, reboot and use the steps here to set it up again.
Add an email account to your iPhone, iPad, or iPod touch - Apple Support
Cheers.
Hi Jim44.
If all of the mail from that POP account is in one mailbox or folder, then you can export it to an .mbox file, and then reimport it later.
Import or export mailboxes in Mail on Mac - Apple Support
So, if you were to export that mailbox and then delete the account, you could import it after getting this issue resolved. The data would end up in a new mailbox on the Mac that you can name so that you know what it is. As far as getting that Yahoo account re-set-up as an IMAP account, that is something you would need to discuss with Yahoo. But you can save all of the data for import later.
When you import it, you'll see a couple of options. One will say Apple Mail and the other will reference .mbox. Use the .mbox option, navigate to where you saved the data and the Mail app will do the rest.
Cheers.
False alarm. Now on 13.2.3. Worked once but back to same problem when 13.2.2. Good emails go directly to trash on phone. Some which go to inbox properly go to trash immediately when opened, even before I have a chance to read the email.
Still looking for a solution to this frustration.
I have multiple email accounts from different providers. The behavior doesn’t seem to matter which provider.
I will try to delete and reinstall accounts to see if that helps. Back to you tomorrow as to success.
Apparently my primary email account is a POP account so when I try to delete it and enter a new one it tells me all my data will be lost. Not up for that. Is there any way to set up a new IMAP account and recover the data? My account is a legacy flash.net account under Yahoo.
That seems to have fixed it. Thanks.
Hi Jim44.
Glad to hear you got it sorted. Have a brilliant rest of your day.
Cheers.
iOS 13.2.2 Mail
