Started diagnostics but the next screen only has a button to exit

I had to restart my iPhone, the Open diagnostics button was pressed. The very next screen has “How can we help you” at the top, with only the option to press a button to”Exit Diagnostics “. If I do that, I go back to a screen that tells to to go to support. What am I supposed to do?

Posted on Nov 18, 2019 5:17 PM

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1 reply

MoonJ.

Community Specialist

Nov 21, 2019 2:21 PM in response to Mlentz1

Hello Mlentz1,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to run diagnostics on your iPhone as expected. To help with this, please contact Apple again for assistance with the diagnostic process:

Contact Apple Support

Cheers!

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Started diagnostics but the next screen only has a button to exit

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