itunes is unable to process purchases at this time

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itunes is unable to process purchases at this time

Hi,

I cant download any apps from the app store on my imac, i get this message up: "itunes is unable to process purchases at this time". The Imac is only 2 weeks old so i have hardly used the computer for anything due to this issue :-(.

Im using a wired connection and there are no issue with the internett connection.

I have tried different solution that is recommended by apple like:

Reset the firewall
Allowed itunes on the firewall
Updated the IOS to the newest (Catalina 10.15.1)
Delete the files "crlcache.db" & "ocspcache.db"
The time & date is correct
Credit card information is correct
Logged in and out of the icloud
Restarted the computer

I can access the app store and download on my other devices (Iphone, Ipad, Macbook, etc.), so this issue is exclusive on the new iMac

Can anybody please help?

iMac 27", macOS 10.15

Posted on Nov 19, 2019 8:49 AM

Reply

Answer 1

raina_b22

Community Specialist

Nov 22, 2019 8:17 AM in response to Kefo

Hi Kefo,

Welcome to Apple Support Communities. I understand you're unable to download or purchase an app in the App Store, due to an error message that appears. I'll be happy to help and point you in the right direction.

I recommend reviewing the steps outlined in this helpful article: If your payment method is declined in the App Store or iTunes Store Following these steps may provide further insight to the issue on hand.

If you continue to experience the same behavior, I recommend contacting Apple Support to review this further. You can contact them through this link here: Contact Apple Support

Cheers!

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Answer 2

Nov 23, 2019 7:09 PM in response to Kefo

fix 1: use another Apple ID

fix 2: use another wifi connection (hotspot). once it started downloading, disconnect and connect to the main wifi.

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Answer 3

Nov 24, 2019 9:09 PM in response to Kefo

fix 1: use hotspot and then try to download your app. once started downloading, switch back to main wifi.

or

fix 2: use a different Apple ID if you have or make one for free.

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itunes is unable to process purchases at this time

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