You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

Mail app not working properly. I can't access mail preferences.

I want to access mail preferences and the popup window opens empty/blank.

How can I solve this?

Posted on Nov 19, 2019 8:59 AM

Top-ranking reply

Level 10

245,189 points

Posted on Nov 19, 2019 9:47 AM

Hello Jairo,

Quit mail.

Finder>Go>Go to Folder, copy & Paste:

~/Library/Containers/com.apple.mail

Highlight all the contents.

Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.

You can close the Finder window.

The next step will be to restart the Mac and test

After the computer is restarted, open the Mail Preferences to see if it opens properly.

View in context

Similar questions