New MacBook Pro randomly shutting down.

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Level 1

4 points

New MacBook Pro randomly shutting down.

Just bought a MacBook Pro 2019 edition which has arrived today and has been running fine until it randomly shut down out of nowhere with it being on around 70% battery. This issue has continued to happen around 7/8 times since intermittently and can only be turned back on by plugging the charger in. Have looked around online and seen similar issues being fixed by rebooting the SMC, tried this and it still hasn’t fixed the problem. Trying to see if updating it to the current software will make a difference or solve the issue. Does anyone have any ideas of what the problem could be and how I can fix this properly?

MacBook Pro

Posted on Nov 19, 2019 1:11 PM

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Answer 1

Kappy

Level 10

362,007 points

Nov 19, 2019 1:26 PM in response to Emilylrh98

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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New MacBook Pro randomly shutting down.

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