Problem transfering pictures and video files via cable to Window 10 Pc

Hi , i have problem with transfering files to my Pc.My iphone 8 connects with the computer and i can see the files.After trying to import them or to copy - paste them on my hard drive , shows me an error and i can't see the files.

iPhone 8, iOS 13

Posted on Nov 20, 2019 2:06 PM

Reply
2 replies

Nov 21, 2019 12:00 AM in response to Martoss

Importing this media via USB

When you import HEIF or HEVC media from an attached iOS device to Photos, Image Capture, or a PC, the media might be converted to JPEG or H.264.

You can change this import behavior in iOS 11 or later. Go to Settings > Photos. In the TRANSFER TO MAC OR PC section, tap Keep Originals to prevent the media from being converted to JPEG or H.264 when importing. 


Sharing this media

iCloud Photos preserves media in its original format, resolution, and frame rate. If your device can't fully view, edit, or duplicate HEIF or HEVC media in iCloud Photos, or displays it at a lower resolution, upgrade to iOS 11 or later or macOS High Sierra or later.

When you share media using other methods, such as AirDrop, Messages, or email, it might be shared in a more compatible format, such as JPEG or H.264, depending on whether the receiving device supports the newer media format.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem transfering pictures and video files via cable to Window 10 Pc

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.