"Billing problem with a previous purchase" notification on iPhone

My wife is getting this error message on her iPhone and Apple Watch... "There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information." I'm the family organizer and I have family sharing turned on so her App Store and Music purchases get charged to my payment info. I recently replaced my debit card due to potential fraud, and entered the new debit card number in Apple Pay. It was shortly after this that my wife started getting the message. On her phone, if I go to Settings > Apple ID > iTunes & App Store > Apple ID > View Apple ID > Purchase History, there's another message at the top of the screen... "Your payment method can't be authorized. Update your payment information." When I follow the link, I'm taken to a Manage Payments screen where I see my debit card and an indicator that it's connected to Apple Pay. I see no way to make any updates on that screen. I've made Apple Pay purchases on my phone with the new debit card and it's been just fine, so I know the new debit card info is correct. How can we stop my wife from getting this message?


[Re-Titled by Moderator]

Posted on Nov 20, 2019 5:15 PM

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1 reply

Nov 23, 2019 7:20 PM in response to kmarnold10

Hi kmarnold10,


Thanks for reaching out in Apple Support Communities. I understand that your wife is seeing an error about an issue with a previous purchase on her device and you've updated your payment details for Apple Pay on your device, but the message continues. I can see why you'd reach out about this; I'd like to help. You mention following a link to correct this from her device; if you tap Settings > iTunes & App Store > Apple ID > View Apple ID > Purchase History or Payment Information, do you see a similar message? If so the following resource has steps that can help with unpaid purchases: If your payment method is declined in the App Store or iTunes Store


If you continue to have trouble, or you're not able to see or add your updated card as payment in the iTunes & App Store, reach out to Apple for additional assistance: Get Support



Best Regards.

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"Billing problem with a previous purchase" notification on iPhone

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