AppleMobileDeviceProcess.exe - Bad Image : cannot find the app on my laptop, and cannot open any images from my IPhone.... how to resolve this?

On my laptop (windows 10), I received with the above heading: C:\ProgramFiles\WindowsApps\Microsof.VCLibs.140.00.UWPDesktop_14.0.27810.0x64_8wekyb3d8bbwe\MSVCP140.dll is either not designed to run on Windows or it contains an error.

Try installing the program again using the original installation media (which I don't have!), or contact your system administrator or the software vendor for support (????), Error status 0xc0000020.

Can somebody out there please enlighten me????

Windows, Windows 10

Posted on Nov 20, 2019 8:09 PM

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9 replies

Dec 15, 2019 12:45 PM in response to alexandre17

Uninstall all Apple software, in a given order if installed directly from Apple rather than the Microsoft Store, reboot, reinstall. If you're running Windows 10 you may be better using the traditional iTunes64Setup.exe installer rather than the version delivered via the Microsoft Store. Everything else is detail which may or may not apply, but could allow you to fix issues yourself rather than having to wait on a reply to a question if you get stuck.


tt2

Dec 16, 2019 4:04 AM in response to turingtest2

I followed your

advice TT2, but find that there are still  no apps, like Microsoft store,

calculator, photos etc. that work….


The only way I can

do some I followed your

advice TT2, but find that there are still  no apps, like Microsoft store,

calculator, photos etc. that work….


The only way I can

do some marginal editing is opening the pictures I have on my laptop with

paint….


I cannot do my work

now, and getting really desperate….


 marginal editing is opening the pictures I have on my laptop with

paint….


I cannot do my work

now, and getting really desperate….


 

Nov 20, 2019 8:46 PM in response to Myrielle

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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AppleMobileDeviceProcess.exe - Bad Image : cannot find the app on my laptop, and cannot open any images from my IPhone.... how to resolve this?

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