Yea, the 16inch MBP's are the worst laptops we have ever used from Apple. We started this thread over 6 months ago about Fan Noise but since then we have seen many issues across dozens of 16inch MBP laptops and configurations. The battery issues were the last straw and it may related to the extreme heat and thermal issues in the 16inch MBP's but we couldn't spend anymore time testing etc.
On a positive note, the 13inch MBP's have been outstanding and that kind of makes sense, the 13inch MBP's aren't as much of an upgrade as the 16inch MBP's but enough to justify the purchases in our opinion.
Apple is clearly distracted moving to ARM (which is absolutely fantastic) but the 16inch MBP's were clearly not properly architected for the components they included, weren't properly QC'ed and now they aren't being properly supported.
The direction Apple is moving with universal applications and ARM will give them an incredible competitive advantage and we are willing to overlook our experiences with the 16inch MBP's. The Apple Business Team has also been fantastic and willing to provide us extended return periods while testing and waiting for potential solutions from Apple Engineers which never developed.
Hopefully, Apple will offer extended return periods for customers experiencing the fan noise and heat issues since it is a known problem, just not a problem they consider important enough to fix.