MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Apr 20, 2020 9:15 PM in response to iTech23

No, the MBP 16 is a four-cylinder, a 2019 Mac Pro is the V8.


Previous generation MacBook Pro's are Yugos by comparison. They don't have anywhere near the GPU capability that the MBP 16 does and don't produce anywhere near the graphics throughput that the 16 does.


It doesn't make a bit of difference what the fans do except it annoys some in their use cases.

Apr 21, 2020 7:05 AM in response to TimUzzanti

For all the people here saying that there is no proof that the overheating (or heating more than it should, to avoid any issues with the overheating word), every day more people is posting here and on different websites problems with their GPU, kernel panics, weird sounds from the fans and today I have to add a new one, I always connect my external monitor to the same USB-C port, today that specific USB-C port started failing (check the attached image), coincidence? Maybe, but after seeing all the issues related to this problem I'm pretty sure that it was caused by the high wattage when connected to an external monitor. If I connect the external monitor to another USB-C port the screen goes back to normal, how long until the other USB-C port start having issues... we'll see.

Apr 21, 2020 7:56 AM in response to DPJ

While you continue to say your computer works perfectly with no evidence... everyone else on this thread posts data and information showing the hardware is causing severe fan issues and heat issues with the addition of screen corruption and lockups that require SMC resets! Who do you think users are believing?


At the same you say Apple Senior Engineers should never contact a customer back when gathering data related to problems. Apple should never acknowledge there is a problem and work to resolve it.


If this isn't bias, not sure what is.


Tim

Apr 21, 2020 8:03 AM in response to raimiss

FreeSync is an adaptive synchronization technology for liquid-crystal displays that support a variable refresh rate, aimed at avoiding tearing and reducing stuttering caused by misalignment with content's frame rate.[1]


from wikipedia


I wrote "freesync" in quotes. I intended to suggest ANY technology that allows the uncoupling of row refresh speeds from the strict requirement that the data must be present at exactly the correct time or the row would be blanked out by the display hardware. DisplayPort displays already uncouple this refresh, and other methods may also allow a similar uncoupling. This may, in some cases, reduce the RAM speed requirements, which could reduce the requirement to run the RAM at full speed, full power.


I would also like to point out that screen refresh as high as 144 Hz is not possible using ordinary hardware, and when you select such high settings, you are counting on the display to provide that refresh speed using its own internal screen buffer.

Apr 21, 2020 8:14 AM in response to Grant Bennet-Alder

Grant - Great post. I understand that a number of factors are involved in this issue, and hopefully Apple will correct the defect soon.


In order to mitigate this, I am going to purchase a new monitor with a higher refresh rate (1440p, 144Hz, 120Hz, 100Hz); does it matter which refresh rate you use, provided it is over 100Hz? I have seen a few posters here (I think it is iTech) who said he went up in refresh rate and dGPU power dropped to 5-6W.


Is there any particular monitor setting/type that would perform better than any other, just based on this idea?

Apr 21, 2020 8:46 AM in response to TimUzzanti

"While you continue to say your computer works perfectly with no evidence... everyone else on this thread posts data"


Hi Tim! Hope your day is going great! 😊. Everyday I see new accounts created here with no avatar. Some refer to these as "Ghost Accounts". They post that their 16" MBP connected to an external monitor is overheating, defective, no good, junk, etc, along with ranting. I've never once ask any of these people or anyone here to show proof, nor does anyone else here ask that of them, hmm. Because it's not required of them. This is only a discussion forum. When I make posts I'm not looking for anyone's approval, nor am I asking for anyone to believe me. That's on them. At least my Avatar shows my 16" MBP that I use to run my business daily, as opposed to blank avatars.


"At the same you say Apple Senior Engineers should never contact a customer back when gathering data related to problems. Apple should never acknowledge there is a problem and work to resolve it.


If this isn't bias, not sure what is."


Ah this interesting because I went through ALL of my posts and there's nothing here posted by me of any of those words. I never said one word of this. Not sure where you got that from. Please show proof? 😊. In fact I've said to members to contact Apple support because many people seem to think that Apple is playing Big Brother and is reading these forums. The notion here seems to be that Apple should instantly ADMIT something without collecting enough information directly from customers. Any sane company will work with customers directly and WILL fix things if enough customers reach out to them directly to a point that they can't ignore it. That's what I've been saying. So either you read someone else's post and got mistaken thinking it was mine or you're making stuff up. 😉. Have a good day!

Apr 21, 2020 9:03 AM in response to TimUzzanti

TimUzzanti wrote:

Why would Raimiss's post get removed about the Avatar and points required? At some point, we have a Free Speech issue!


This is not a "free speech" zone, you must adhere to the Apple Support Communities Terms of Use to post here and agreed to adhere to them when creating a login.


Accordingly, moderators can and do remove posts that violate those terms.


Apple Support Communities Use Agreement - Apple Community



Apr 21, 2020 9:44 AM in response to papsa

"But technician guy I spoke with said that I'm not first person who have problems with 16" macbook with i9 CPU and for now there is only one solution - wait till Apple will start a recovery program which will happen when there will be a lot of people with problem."


"He also suggested me to install Mojave and check if problems are solved using this macos version. "


So you actually spoke directly to Apple Support telling you all this? If this was actually Apple I'm certain the technician would know that it's impossible to install Mojave on the 16" MBP. 😉

Apr 21, 2020 9:50 AM in response to Dogcow-Moof

I am still waiting for your explanation why computer running 160hz on the same monitor draws 4x less power than when 60hz. Monitor and connection type the same. Only difference is monitor refresh rate. Having 2.5x higher refresh rate (and therefore load on the hardware) results in 4x lower power consumption and therefore 10-20 degrees lower computer temp. Thermal shutdown is marginal case and is far from being only criteria for something to run hot. P.s. anyone old enough still remembers AMD cpu's being caught on fire without thermal shutdown happening ;) Or was that case not defective as well, because they would never shut themselves down?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook 16-inch Fan Noise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.