MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Jun 8, 2020 7:52 PM in response to jc_9

jc_9 wrote:

So you are fine with thermal throttling reducing the performance of your top of the line laptop..!


Have you verified thermal throttling is indeed occurring?


I haven't seen performance results indicating a system with an external monitor ran say Final Cut Pro slower than when just using the internal monitor.


No need to speculate, the dGPU consumes 18W and therefore increases the temps by 35°C (in my case) . That's the headroom the CPU could have use for higher clock rate while turbo-boosting.


Headroom only matters if throttling is occurring.


Yeah he's like your opposite! (I only mentionned him because he seen a lot of fried logic boards on Macbook Pros.)


True, but you don't know why they are fried; an all too common reason: air vents clogged with fur.


A business that only exists because of the absurd costs of official repairs. Don't you agree that it would be better for everyone to reduce the fail-rate of their high value machines?


It depends on why those machines are actually failing. If machines are overheating, it may not be for the reasons he thinks they are.


Apple has the data, and as much as conspiracy theories about planned obsolescence are fun, if someone's MBP dies they aren't necessarily going to purchase another and I doubt it's worth losing a customer.


I realise Apple doesn't care about this since most people buying their products are ok to spend the extra money for repairs / AppleCare+ anyway. As long as it's got the smallest form factor possible... for a magical experience! I'm fine with that, but not for a pro machine.


Once again, it depends upon the use case.


For example, Apple could design a system like some of the dedicated gaming laptops that might keep their systems even cooler inside, but customers have shown they want sleek and stylish over bulky.


Jun 9, 2020 12:54 AM in response to Dogcow-Moof

William Kucharski wrote:

You can, but the Discussions software has a bug that makes it more difficult than it should be.

Here's the process:

1) At the top of the page, you will see a black box with a check mark that reads "Following."
2) Click it and you will see it change to a white box reading "Follow."

Here is the important part:

3) Press ⌘R to reload the page, or click the ⟳ icon to reload the web page
4) If the box remains white, you are unsubscribed; if it turns black again, go to step 2.

Note it can take several attempts before this may work (and by several, I mean sixty or more, but it will eventually work.)

OMG - this is going like this for so many months already. Why Apple is not able to fix this essential annoying bug ??

Noisy fans, freezing, overpriced, not able to unsubscribe ... really nice, Apple ...

Jun 9, 2020 10:08 PM in response to jc_9

What's disappointing on this particular case is that Apple never really acknowledged this issue. Despite the fact that so many people raised it with Apple Support including myself.


My personally feel is that Apple knew this internally by now and they are working with AMD sorting out the driver issue. The NAVI Radeon 5000 series had quite some drivers problems even on Windows platform. 5500M drivers on MacOS might get de-prioritised from AMD end. We have to check every single MacOS release to see if the problem goes away.


Also I absolutely agree no point defending this as "normal" behavior. Any normal laptop doesn't behave like this during my past 15 years experience from more than a dozen laptops.

Jun 10, 2020 4:07 AM in response to denizcan

Man denizcan you leave my Apple heart full of dents when you talk like this. But that is okay, it can take a beat. And I am very skeptical about the latest and not so greatest Macbooks.


For the first time in 13 years I don't have ample confidence that current issues will be solved by Apple. Let me explain:


The thing is that by September 2020 I need 3 school + home laptops for my 3 kids. Since 2007 my policy has been to buy top quality and spend top $$$ as they will (a) last twice as long and (b) be easier and more fun to use so more productive.


Very important also: I am the family system admin and my job can be easier if the units "just work".


I never tried the 16" discussed here, but I have tried and sent back to Apple:

  1. 4 2020 MacBook Air ($999 model + i5 upgrade): no heat pipe (peculiar design decision) and my kids had blowing fans most of the time using simple apps, especially with google meet
  2. 1 2020 MacBook Pro 13" ($1299 base model): same apps, much quieter fan, but (a) still medium loud fan noise with google meet, (b) 3 times a stalled system process caused 100% CPU which also led to fan noise (must be OS issue) and © the 8GB RAM was full constantly leading to 2GB swap file usage -- so 16GB is the new norm for future proof policy


We have a late 2008 Unibody MB, a 2010 Mac Pro w/ 30" ACD, a late 2013 rMBP15" and a 2017 Air, all still going strong and testimony of the above policy. I have been able to hold off any butterfly kb Macs, but now I must decide on 3 new units and choose from the current lineup.


Normally when in doubt I'd choose a last year's model to be safe but the butterfly kb is a no-go. So what do I do? If I buy future proof, it can only be a 2020 MBP 13", preferably the 2.0 (to help counter CPU hunger) with double fan (to better help cool the CPU), 16GB and 4 ports.


For the first time in 13 years I don't have ample confidence that current issues will be solved by Apple. They fail to acknowledge some of their mistakes (missing heat pipe on the 2020 Air, these fan issues on the 16"), they fail to cut their losses for too long and move on (butterfly keyboard) and they don't manage to decently repair their buggy Catalina OS before the next WWDC.


Don't get me wrong - I want to like the new Apple products. Mind you - I am an Apple fan boy, in my family we now use 4 Macs, 7 iPhones, 4 iPads, 1 Apple Watch, we have Apple Music and extended iCloud storage plans. So far my job to admin it all is pretty easy.


I could go Windows route for the new school laptops. But I haven't got a clue what I will get myself into as I have not been taking interest at all in Windows for over a decade.


I think the best thing now is to order 3 new 2020 2.0 MBP 13" units and let the kids test them out before the holiday season starts...


w0203j wrote:

Wait for the long term fix that will come eventually.


w0203j: I really hope it will...

Jun 11, 2020 6:05 AM in response to jc_9

jc_9 wrote:


Every Macbook Pros 16" behave the same way when connected to specific displays.
• Just one monitor plugged in can trigger the dGPU to run in the 18W+ mode.
• In the 18W+ mode, idle temperature never drops below 60°C in a climatised room.
• Some people have success using clamshell + one display at 144hz (or other setups) triggering the low 5W mode.
• It objectively runs hotter and noisier than previous gens with the same setups on idle.
• Apparently using the i7 over the i9 gives you a little more headroom.


I don't see an issue with any of those things.


Plug it in, use it, don't worry about what temps are reported, though I understand the fan noise might be annoying to you.

Jun 11, 2020 6:47 AM in response to TimUzzanti


This unfortunately won't solve the overheating & fan noise issue. I think the issue isn't gpu alone, it's also algorithm for CPU cooling too (or some other chip that has no temperature sensor that would be exposed to istat). Running monitor in modes that get dgpu usage down to 5w helps significantly (100+hz HDMI on freesync or 100+hz DP on gsync), but to really have computer as silent as any previous year, I also need to disable turboboost (which was on for all the previous machines). Without turboboost it's definitely slower than my previous macbook. If turbobooust is on, fans will blast 5500rpm as soon as CPU load gets to just ~20%. Previously it would only start blowing full speed after being 80%+ loaded for some time.


[Edited by Moderator]

Jun 12, 2020 7:02 AM in response to raimiss

Where do you see that the MBP 16 is "not able" to run Zoom or anything else for that matter?


It actually does quite well, but it takes GPU power to do it on an external monitor, which uses power, creating heat, that the fans keep at reasonable limits.


You can argue whether too much heat is created or too much power is used, but to say the machine "can't" run Zoom on a MBP 16 is completely disingenuous, tens of thousands of people do it daily.

Jun 15, 2020 8:00 AM in response to Dogcow-Moof

William Kucharski wrote:

That doesn't mean the MBP 16 is faulty, it simply means it's handling the task in a way differently than you expect.

If you use a MacBook Air I suspect it can handle it as well, but it's not as capable a machine as the MBP 16, and you won't be playing multiple 4K video streams on the MBA in real time.

So your definition of "better" is based on the parameters you're placing on the system based on your needs, not on the machine's capability.

FWIW, I just played around for a while connecting my MBP 16 to a Dell U2717D via a TB3 to MDP adapter and a MDP cable to the monitor and watched YouTube videos on the external monitor full-screen for twenty minutes.

While the system did get warm, as I would expect it to, the fans never kicked in.

Whether that's because the Dell is only 2560 x 1440 or if it was because of the connection via MDP, I couldn't say.


cool, looks like you have a unique mpb16. because it's like this (this was link on youtube vidoe which shows how it's for me, but moder decide to "link(s) that weren't directly related to the original poster's question") for me . and for many in this discussion.



[Link Edited by Moderator]

Jun 15, 2020 9:23 PM in response to cantonbecker

Thank you for your input.


We don't know if it's Apple or AMD fault, but I can't believe this laptop received the green light while testing the external displays with it. One 1080p monitor in clamshell should not be using 40% of the dGPU TDP at idle.


Going from 60hz to 144hz with one 1080p in clamshell makes the dGPU consumes from 40% to 10% of its TDP, suggesting a software bug.


Apple aknowledged the issue when TimUzzanti, the author of this thread, confirmed it is listed in Apple's system as LOW IMPACT. He also said the only way to raise awareness is to open a support ticket or return the machine referencing this issue.


Or you can convince yourself and others to take the blue pill and live in a magical world where your Macbook Pro 16" is perfect.



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MacBook 16-inch Fan Noise

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