MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Feb 7, 2020 3:40 PM in response to TailsDog

5500m GPU-8GB

64GB RAM

I do not have a noticeable heat problem, BUT it was pointed out to me that when I installed istat that my RHS wattage is lowest when nothing plugged in (.7W) and a little higher (7W) when connected to the dock that has 2-4k displays and much higher (20W) when 1 screen is plugged in directly to the laptop and the laptop is open.


My fans rarely turn on to an audible level no matter the configuration. When I am loading large images, exporting a lot of images, or when using FCPx and it's building previews or exporting.


I am very impressed with the power of this machine. There does seem to be some kind of a bug though as I don't think the wattage should change based up on what is plugged in or whether the screen is opened or closed. It seems it should change based up on it's usage instead. Of course, 4k has many more pixels than the built in screen but that doesn't account why 2-4k's through a dock uses less than 1 4k connected directly.

Feb 7, 2020 10:42 PM in response to TimUzzanti

Basically those thermal problems are on all mac books at least since 2013. There are different sources for heat.

CPU, GPU, battery and USB/thunderbolt connections.


At home I am running continuously a late 2013 (4 core 15 inch Mac Book Pro Catalina (10.15.3)) having two desk fans cooling it down. Without it the CPU would be throttled down on all cores (temperature around 100C) and it would become unusable after a few minutes of running. This does not happening in El Capitan. So here the software may be at fault (maybe different thermal thresholds). With external cooling Catalina runs fast and stable.


The batteries of all my mac books (17 inch late 2008, 15 inch late 2013, 15 inch 2018) were bulging (you feel less play on the touchpad over a few years and more heat on the palm).


This is easy to fix. Just offer laptops which are not ultra thin and make the batteries replaceable so users can replace batteries regularly. It is probably Apple's intention to make laptop unrepairable, not upgradable and super thin that is causing those problems. If I would not depend on XCode and other Mac OS only software I would just dump them. Most competitors produce better hardware for less money.





Feb 9, 2020 9:35 AM in response to Dogcow-Moof

William Kucharski wrote:

With nowhere near the performance of the Radeon Pro GPUs.

Exactly, and they do it with nowhere near the supposed efficiency and power savings of the Radeon Pro GPUs.


To be honest, without using an external monitor this machine is very good it can really do things quick at a decent temperature. I would be very happy with it if I didn't need to plug it in to a monitor.

Feb 9, 2020 5:33 PM in response to DPJ

DPJ wrote:

" Expects to buy $4K+ machine and then look for third party hacks to bring it to behave normally."

The behavior in the Windows world every single day of the year and for some unseen and ridiculous reason those Windows users tolerate it and never give up. A fan in the MacBook that actually cools the machine to reduce/eliminate throttling is trashed by some users here as if a crime was committed by Apple. Asking for help here is what this forum is for and there are a great deal of people willing to help, but coming here and starting up new accounts (which happens daily here) simply to trash Apple and combat anyone who has a positive word to say and is not experiencing these issues is not what this forum is for.

You seem determined to miss the valid points raised by users here. The fan noise occurs when the machine is not being pushed, it seems to overheat for no reason at all. The fan noise is a by product of overheating for no reason and is also very annoying too. One of the reasons I use Macs is that they are usually very quiet. When I took my 16" back to the Apple store to be checked out, the technician said it's certainly not meant to behave like that.

What is counterproductive here, is people who do not have the issue come on to try and make out that Apple is perfect and we are imagining problems. Plus the only people complaining are Apple users and it's specifically because they have a duff product. Some who may have recently created an account because they now have a problem they need help with or are new Mac users.


Also the main difference between PCs and Macs is that the hardware and software with pretty rare exceptions are made by different companies. And PCs are usually a fraction of the price.

Feb 9, 2020 7:04 PM in response to DPJ

I’ve never once made Apple to be perfect. What I have mentioned is every new problem filled with comments saying they have the same problem are 100% all new accounts. Some will see that as an hidden agenda to grab the attention of the company. Saying that the 16” MBP is overheating with loud fan noise and doing absolutely no tasks is something I’ve never experienced. Therefore it leaves the fact that your machine is faulty and it’s not an issue unique to the 16”. Obviously your machine is defective.

Maybe it's just a lot of people who bought the new MacBook Pro 16" because it was what they were looking for and found the issue? There actually is nothing comparable to the 16" MacBook Pro out on the market especially for pro use.


And I wouldn't be surprised if most 'pro' users like myself use multiple monitors for their work, so it's kind of a natural thing to happen a lot of Apple newbies are getting into and as power users are having the same issues.

Feb 10, 2020 11:17 AM in response to TimUzzanti

That isn't correct Tim. In the video where I address how to "fix" or workaround this issue my specced out 16" was in-fact receiving 97 watts of power from the Pro display XDR. I spent a half hour testing with a 4K thats connected through USB-C where the Mac was receiving power (but not as much) and then the 5K which I think provides 87 watts and after I spent about 4-5 hours testing the rest with the ProDisplay XDR.


Yes this issue ***** and hopefully apple can fix or improve it but have you had a chance to test out competing windows laptops? I've tested 3 with 8 core i9's and heat issues are present and fans are worst while having larger chassis with more cooling capabilities. My video has already helped so many people in the comments so I'm glad at least there are some things we can do right now. https://youtu.be/EkmdHVfk4XE


[I may receive some form of compensation, financial or otherwise, from my recommendation or link.]


Feb 10, 2020 12:03 PM in response to maksimyuryev

I was reluctant from participating anymore in this thread as my comments are getting deleted for no good reason.

But felt the urge to give you shout out for the amazing job you have done to get some work arounds for this consistent issue. Thank you!

You have done something that Apple should have done and acknowledged, but somehow Apple didn't! so again Thank you!

With that said, I don't believe using third party tools to bring a brand new machine to a normal behavior (no noise is expected while the device is idle) is a solution. Add to that if any of these third party tools caused any hardware failure, it wouldn't be fair to expect Apple to fix this failure; so it is better to have official solution so we can hold Apple warranty accountable for the machines.



Feb 10, 2020 12:09 PM in response to TailsDog

Thats good news. I'm surprised we haven't been able to duplicate that problem on this second batch of machines. We saw it only on our first two test machines which we really put through the wringer.


Most of my employees are in today that have the 16inch MBP's and we have tried disconnecting and re-connecting them from their monitors (without the eGPU's) to see if we could get the display wig out on the MBP when disconnected which also locks the computer. That seems to be resolved with 10.15.3.


The other issue that still exists is Airplay with an eGPU to a TV and trying to use separate displays. Locks the computer.


Lot of video related issues, hopefully all somewhat related and can be resolved with updates.


Tim

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MacBook 16-inch Fan Noise

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