MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

May 27, 2020 12:30 PM in response to TimUzzanti

It's not surprising nothing has changed, as it's not listed in the release notes for 10.15.5 as a "fixed" item.


Apple is quiet, but they do announce when they've fixed something:


This update also includes bug fixes and other improvements:
• Fixes an issue that may prevent Reminders from sending notifications for recurring reminders
• Addresses an issue that may prevent password entry on the login screen
• Fixes an issue where System Preferences would continue to show a notification badge even after installing an update
• Resolves an issue where the built-in camera may not be detected when trying to use it after using a video conferencing app
• Addresses an issue for Mac computers with the Apple T2 Security Chip where internal speakers may not appear as a sound output device in Sound preferences
• Fixes a stability issue with uploading and downloading media files from iCloud Photo Library while your Mac is asleep
• Resolves a stability issue when transferring large amounts of data to RAID volumes
• Fixes an issue where the Reduced Motion Accessibility preference did not reduce the speed of animations in a Group FaceTime call

Enterprise content:
• Improves performance on certain Mac models when enabling hardware acceleration in GPU-intensive apps such as those used for video conferencing
• Addresses an issue where Microsoft Exchange accounts were unable to sign in during account setup when using Conditional Access
• Apple Push Notification Service traffic now uses a web proxy when specified in a PAC file via the Proxies payload
• Resolves an issue that prevented some displays connected to MacBook Pro (16-inch, 2019) from waking from sleep when the Mac wakes
• Major new releases of macOS are no longer hidden when using the softwareupdate(8) command with the --ignore flag

What's new in the updates for macOS Catalina - Apple Support


May 28, 2020 6:54 PM in response to Dogcow-Moof

William, if you check the definition of overheating is not exactly what you think it is, this is the definition: "to (cause to) become hotter than necessary or wanted"

If a machine is overheating, it doesn't necessarily means it will reach termal shutdown, on previous computers we know there was a throttling issue but the machine never reached a thermal shutdown, after a while they agreed that they did that because of an overheating issue.





[Link Edited by Moderator]

May 28, 2020 7:42 PM in response to iTech23

iTech23 wrote:

William, if you check the definition of overheating is not exactly what you think it is, this is the definition: "to (cause to) become hotter than necessary or wanted"


When a car proceeds up a long mountain road, the engine works harder, and it will produce more heat.


If you have a temperature gauge in your vehicle and notice the gauge rises ever so slightly going up the hill, then take it to your mechanic and tell them your engine is "overheating," they won't ever find anything wrong - because it is working as designed.


The key is that "necessary or wanted" is a function not of the user, but of the specs to which the device was designed, and you and I don't have access to those.


Throttling does not mean a device is overheating, but rather the processor is slowed to reduce the rate at which heat is being produced, but the device slows itself as part of its thermal design.


As far as the power usage compared to Windows, I'd like to see some test results showing that the GPU is running just as fast under Windows as it is under macOS but it uses more power for some reason under macOS.


I suspect you'd find there is some functional reason - GPU speed, memory speed - that power usage is higher under macOS.


Now if your purchasing parameters require your laptop be silent, or nearly silent, I suspect you're shopping for the wrong device and you should be looking at MacBook Airs.


MacBook Pros have always been designed to deliver the maximum possible performance and speed, and the GPUs used in the 16" MBP were selected for just that reason.


If it's a matter of fans becoming audible vs. higher graphics performance, I'd rather have the fans on full blast with the GPU drawing its full TGP of 50w from the moment you hit the power button if graphics performance increased as a result.


I understand for others, the calculation is different, and as such different purchasing decisions might be made.

May 29, 2020 7:04 AM in response to david.liu.sg

Yet others repeat their complaints about how much power the GPU is using now and that their fans are on.


The bottom line is I am happy to not post as long as people don't use terms with defined technical definitions like "overheating" or "defective."


Are the fans louder than you might prefer? Yes.


Does the GPU draw more power than you thought it would? Perhaps.


My point is only that if absolutely silent operation is your major purchasing criterion, you may want to purchase a different machine that has that as a specific design factor.


May 30, 2020 2:45 AM in response to Dogcow-Moof

A professional machine/laptop that produces a loud annoying noise whenever a professional work is attempted to be made is not a professional device (costing fortune), but rather amateurish attempt. As you can see even in this thread itself, so many people are unhappy with it. To attempt a creative work with loud fans next to your ears is just a a stressing, not a professional environment. To cover a noise with louder noise (music) is not very clever way to solve the problem.


Regarding the microphones - the directional characteristics of course does not matter: if there is a noise in the room, it will be recorded ...


A professional laptop in this price range should be 100% silent. Using processors that overheat or using them in too small laptop body/space is not in relation with a "professional" use.

May 30, 2020 2:48 AM in response to TimUzzanti

Been using this Macbook for a little more than 2 weeks now and just now found this topic. I’m really disappointed in Apple. I’ve been working with a 2013 MBP up until now, and it actually still did it’s job quite well, just lacked a little on speed. So I thought buying a maxed out MBP 16 inch would have me settled for the next 6-7 years or so.


Then I noticed the high fan speed quite instantly when connected to my 4K display. I saw the 8GB memory just kept using up more every minute so thought maybe something there was the issue. I tried 2 1080p monitors instead for couple of days now but experiencing similar issues. I’ve exceeded the 14 return period, but I wonder if there’s still a way I can return it and buy an older 2018 model or so.

May 30, 2020 6:02 AM in response to savita88

savita88 wrote:

A professional machine/laptop that produces a loud annoying noise whenever a professional work is attempted to be made is not a professional device (costing fortune), but rather amateurish attempt. As you can see even in this thread itself, so many people are unhappy with it. To attempt a creative work with loud fans next to your ears is just a a stressing, not a professional environment. To cover a noise with louder noise (music) is not very clever way to solve the problem.

Regarding the microphones - the directional characteristics of course does not matter: if there is a noise in the room, it will be recorded ...

A professional laptop in this price range should be 100% silent. Using processors that overheat or using them in too small laptop body/space is not in relation with a "professional" use.


Incorrect on microphones:



I would assume someone doing professional sound work would be using something like a Shure SM58 to provide a cardoid pattern pickup in association with a good preamp like a Focusrite Scarlett Solo, or even a USB Mic like the Blue Microphones Yeti which provides a cardoid pickup setting.


That's also a huge assumption for your part on the latter; good luck finding a computer that complies, as PC laptops have fans, too, as you will find out if your purchase one with a GPU as powerful as the Radeon Pro 5000m series in it.

Jun 1, 2020 10:40 AM in response to Dogcow-Moof

"Millions of people use their devices daily with absolutely zero issues."


Do you have any data to support your claims because we have evaluated 25+ 16inch MBP's... many with different hardware configurations and all had the same exact issues.


Fans and heat are just the start... The heat issues result in CPU's stepping down in speed under very low usage and excessive fan noise with little to no utilzation with or without monitors. Screen artifact issues in MacOS but now we are seeing it in Bootcamp / Windows which means the problem is beyond MacOS driver problem. Inability to boot requiring SMC resets.


Many have have replaced their 16inch MBP laptops and have had the same results.


These are facts and consumers should be properly informed.


And what is most disappointing, Apple has abandoned everyone with open cases.


There is no good way to spin any of this.

Jun 7, 2020 12:55 AM in response to TimUzzanti

hi all. I also have it problem. my 16' macbook trying fly if i connect external display (1440p) i test it with various connectors type(displayport, hdmi), various display model(dell, benq), diff boot mode(normal,clear user, safe mode, clear macos) and result everytime same. various only time as fast fan start to spin 3k+rpm - from some tens second to some minutes.

worth notes i not change load (not ran new programs or windows, not run video or somethig else) between connect and disconnect display.

all tests i do i discused with apple support chat. and in end they say me send my notebook to authorized service center.

now i find this topic and i see what many people have the problem.

has someone already sent the device to the service center? what is the diagnosis?

Jun 8, 2020 2:21 PM in response to TimUzzanti

All the Apple apologists claiming this is not an issue or this is normal behavior obviously do not own this computer and are just speculating at best. This is absolutely not normal behavior AT ALL. There is something seriously wrong with either the GPU or CPU in these machines that is causing these issues. My 2018 MBP did not have any of these problems when using an external display.


173+ pages of people all reporting the same issue

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MacBook 16-inch Fan Noise

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