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soliton Author

Level 1

13 points

iPhone 11 Pro Max Smart Battery Case not fast-charging

Just received it today. I charge my phone with an 87W USB-C Power Adapter from Apple. When I had the iPhone XS Max with the Smart Battery Case, both the phone and case would fast-charge simultaneously. With the iPhone 11 Smart Battery Case, the phone is getting charged first, and then the battery case is getting charged—but while the phone is fast-charging like normal, the battery case is not. Is the case defective?

iPhone 11 Pro Max, iOS 13

Posted on Nov 21, 2019 4:03 PM

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soliton Author

Level 1

13 points

Posted on Nov 22, 2019 4:04 PM

Follow-up for anyone following this riveting discussion: I went to the Apple Store and they swapped out the defective case for a new one that’s charging as expected.

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iPhone 11 Pro Max Smart Battery Case not fast-charging

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