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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My daughter was looking for recipes and yelled from the office “Dad, Help! Something’s happened to the computer!” She was in Safari and the following warning message was on the screen:
I can’t find anything on line to help. I forced quit safari and shut the computer down, but it’s still here. Any help is greatly appreciated!
It's a scam. There are no viruses that affect Mac OS. Disregard it and do NOT call the phony support number.
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key.
If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.
If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
Of course, if you then revisit the site that is generating the pop-ups they will return.
Thanks for tip! That worked.
Welcome.
Malware warning on our Mac
