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Itunes

I received an email saying I am going to be charged for showtime and we never ordered it. Is this a scam?


Posted on Nov 23, 2019 11:18 AM

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Question marked as Top-ranking reply

Posted on Nov 23, 2019 12:52 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, the following has instructions and includes information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

and

View, change, or cancel your subscriptions - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 23, 2019 12:52 PM in response to iTunesbillemail

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, the following has instructions and includes information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

and

View, change, or cancel your subscriptions - Apple Support

Itunes

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