Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

GraceB143 Author

Level 1

4 points

iPad Mini 2 still hasn't reset.

I have an iPad Mini 2. I am needing to restore it to its factory settings due to a forgotten passcode. I have done the restart to get the screen that says iTunes with the support.apple.com/ipad/restore and I have tried to do the update and reset on iTunes on my Mac. Device still hasn't reset.

Posted on Nov 23, 2019 12:41 PM

Reply

Best reply

Level 10

103,311 points

Posted on Nov 23, 2019 3:05 PM

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

View in context

Similar questions

1 reply

Best reply

Level 10

103,311 points

Nov 23, 2019 3:05 PM in response to GraceB143

Hello,

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

iPad Mini 2 still hasn't reset.

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up