opening photos

I get a grey triangle with a white exclamation point when I try to open photos added after I upgraded to El Capitan.


Posted on Nov 23, 2019 7:36 PM

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4 replies

Nov 24, 2019 9:30 PM in response to Old Toad

Thanks for your response. I checked. I have a managed library. I contacted Apple Support and was told that HEIC photos are not compatible with El Capitan. I was told to change my phone’s camera setting from high efficiency to most compatible, this way I will be able to access any photos added after the setting is changed but not photos before this. I wonder if there is an app or program that converts HEIC photos to JPEGs? If this a duplicate response, I apologize.

Edith

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opening photos

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