opening photos

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edith Author

Level 1

4 points

opening photos

I get a grey triangle with a white exclamation point when I try to open photos added after I upgraded to El Capitan.

Posted on Nov 23, 2019 7:36 PM

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Answer 1

Best reply

Old Toad

Level 10

207,619 points

Nov 24, 2019 9:58 AM in response to edith

Check Photo's General preference pane to see if you're running a "managed' or "referenced" library.

If it's a "referenced" library then the source photos have been moved from where they were when imported.

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Answer 2

edith Author

Level 1

4 points

Nov 24, 2019 9:30 PM in response to Old Toad

Thanks for your response. I checked. I have a managed library. I contacted Apple Support and was told that HEIC photos are not compatible with El Capitan. I was told to change my phone’s camera setting from high efficiency to most compatible, this way I will be able to access any photos added after the setting is changed but not photos before this. I wonder if there is an app or program that converts HEIC photos to JPEGs? If this a duplicate response, I apologize.

Edith

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