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Device microphone

People cannot hear me on a phone call when I call them or when they call me they cannot hear me

iPhone 11, iOS 13

Posted on Nov 24, 2019 3:43 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2019 6:48 AM

Hello,


Make sure that..

  • Make sure there's nothing blocking your Microphones (if you wear a case for example)
  • Make sure the microphone holes are clear from dirt/dust/pocketlint


Start Troubleshooting:

  • Does this issue persist trying to record a Voice Memo? (microphone check)
  • Does this issue persist trying to shoot a video in the Camera App? (sound with the video playback)
  • Do you have decent cellular reception?
  • Have you tried restarting your device?



Kind regards,

K

1 reply
Question marked as Top-ranking reply

Nov 24, 2019 6:48 AM in response to teddieboy2006

Hello,


Make sure that..

  • Make sure there's nothing blocking your Microphones (if you wear a case for example)
  • Make sure the microphone holes are clear from dirt/dust/pocketlint


Start Troubleshooting:

  • Does this issue persist trying to record a Voice Memo? (microphone check)
  • Does this issue persist trying to shoot a video in the Camera App? (sound with the video playback)
  • Do you have decent cellular reception?
  • Have you tried restarting your device?



Kind regards,

K

Device microphone

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