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Apple ID

I got an email from Apple that stated someone had used my ID to purchase a game. It had a link to follow and that took me to a page that required a lot of information including SS and CC numbers? Is this a legit site?

Posted on Nov 24, 2019 11:05 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2019 11:16 AM

It is a scam/phishing email.  Has your credit card been charged? Check your purchases history.


 Purchase History Review


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



2 replies
Question marked as Top-ranking reply

Nov 24, 2019 11:16 AM in response to Murphy2959

It is a scam/phishing email.  Has your credit card been charged? Check your purchases history.


 Purchase History Review


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



Nov 24, 2019 11:19 AM in response to Murphy2959

That is a scam.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.comor itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


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  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


Apple ID

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