After my AirPods Pro auto-update to firmware 2B588 the noise cancelling suddenly become very weak, almost no difference from Off mode and Noise cancel mode.
Reset the AirPods Pro fix it for few minutes, then it got auto-update and noise cancelling capability got reduced again.
If Apple reduce the noise cancelling function then AirPods Pro is simple lost it’s point, I don’t understand why Apple do this.
Currently, there is no way to downgrade or "reset" a firmware on Airpods Pro, KayneGiordano. My suggestion is the following. I compiled a full list of our current options to help right now below:
I'm going to reply to all those mentioning this issue with this information so they can get the help they need (and a notification that they were replied to. This way, they can all get help the quickest way possible)
Please do the following A and B:
A) Submit a case with AppleCare
1) Go to https://support.apple.com/airpods
2) Scroll to "Tell us how we can help"
3) Click "Get support"
4) Just go through the menus and pick the most relevant option. I suggest picking "Audio Quality" but there are others.
5) Click "Chat" and let them know through chat the problems and also please reference our thread in the chat: https://discussions.apple.com/thread/250887615
(OR you can schedule a call but it may be best to ask for a follow-up call during the chat if they don't mention it themselves)
IMPORTANT: Mention that the ANC quality was reduced with the AirPods Pro firmware 2B588 and the problem is STILL in firmware 2C54!
ALSO:
B) Please also file a bug report about this on the feedback section while your case with AppleCare is ongoing. That way, both AppleCare and the bug report staff will see these reports.
If we all do this, they will see the growing number of issues with this.
Submit the bug report feedback here: https://www.apple.com/feedback/airpods.html
I have every single uncenssored post and reply in my email. 100 emails from this thread alone (since I joined in) plus more from a few other threads w/ other current bugs.
Why don’t we ask all the journalists that praised apple during the launch of Airpods Pro to do another review with recent Firmware?
How I can update the firmwere of my AirPods 2 ? One side is more high of other !
How I can update the firmwere of my AirPods 2 ? One side is more high of other !
BreeZee is a bot, judging by the quality of responses
how can I update my airpods firmware to latest?
Oh, I know...
Mine’s doing the same again even after a replacement! Running on new firmware too. They said to replace again but I’m still waiting on a refund from the last replacement gah!
I love how my “Me Too” button keeps getting removed and I have to click it again every time I return here.
looks like this is not going to be addressed. Shame.
Hello, mod. It’s good to be back. Techno is back at it again.
Mine are going back and I’m not buying another pair of Apple headphones that’s for sure! I just don’t trust Apple anymore I’m afraid.
URL maybe?
See above
It was worth it for me, because I got them just 4 days after ordering. (from China/Asia it's 2 months now, at least it is from Aliexpress)
A new femur was released today, have you already had the chance to try it?
AirPods Pro firmware 2B588 reduce the noise cancelling capability
